Welfare Rights Caseworker
Job Description
Could you be the key person to help someone in need resolve potentially complex benefits issues? Could you support clients in resolving their benefit issues through advice and support tailored to their needs, including representing them at tribunals?
About The Role
As an experienced Welfare Rights Caseworker your typical day would involve:
- Interviewing clients by telephone or digital channels to explore their situation and problems.
- Making decisions about what the next steps should be, based on understanding the problem, the client’s capability, and the effective use of resources and other agencies which provide advice and conciliation.
- Providing quality-assured assisted self-help / early intervention information.
- Identifying urgent situations and ensure any possible action is taken immediately.
- Providing a range of advice and casework support for clients, as appropriate.
- Maintaining detailed case records.
- Attending supervision sessions and team meetings, sharing what you’ve learnt with the rest of the team and learning from other team members.
What we are looking for
To be successful in the role of Welfare Rights Caseworker you will:
- Have recent experience in delivering benefit advice and casework.
- Have a passion for supporting people and be able to empathise with clients.
- Want to improve people’s quality of life through the provision of information and advice.
- Have effective communication skills with particular emphasis on negotiating, representing, and preparing reviews and correspondence.
- Be competent, experienced and comfortable using a range of communication methods and platforms, and also IT systems such as Word and Google Docs.
- Have good written and verbal communication skills.