Data Analyst

This role is ideal for someone who has experience in the telecom industry and enjoys working in a fast paced, dynamic environment!

Job Summary:

Calero, the leading technology expense management solution for complex enterprises, is looking for a Data Analyst in our Rochester, Pheonix offices, or remote. Reporting to the Functional Work Center Manager.

Specific Responsibilities:

• Ensure proper, timely and accurate invoice processing for assigned group of customers
• Execute customer requirements for GL Coding and Cost Allocations
• Create and submit AP files to the customer(s) for payment in line with SLA/KPIs
• Interact with customer(s) and carrier(s) relating to invoice processing to resolve any items which prevent completion
• Identify if past due balances are the result of missing or misapplied payment
• Resolve past due balance with customer(s), including confirmation of payment from the customer, bank clearance, vendor received and accurate application to account
• Adhere to all required month-end processes and cut-off periods
• Work with the carrier(s) to resolve identified billing disputes, manage and resolve disconnection notices
• Validate that all batched invoices have completed payment information ( Reverse AP Feed )
• Where applicable, ensure batch released and completion of funding has been successful
• Where applicable, ensure that payment(s) successfully made to carrier(s) in line with Customer SLA
• Where applicable, escalate open items to Service Operations Manager to resolve with appropriate Calero finance resource
• Manage and action all invoice alerts trigger within the platform and where appropriate create ‘task’ | ‘dispute’
• Submit and track system-based alerts disputes on behalf of the customer(s)
• Link inventory information or tasks created from billing and/or provisioning details to support full and complete inventory
• Management of MACD customer files
• Work closely with Service Operations Manager to ensure alignment against customer objectives and needs
• Where required, raise helpdesk tickets to solve platform issues and follow to completion
• Perform all other duties as assigned including maintaining compliance with all company policies and procedures

Education & Experience:

• Bachelors’ degree in accounting, math or analytical related field
• 2-3 Years’ Experience in accounting, finance or data entry type roles preferred

Knowledge/Skills:

• Moderate level of problem-solving ability.
• Gathers and interprets data to solve routine problems that require verification.
• Some independent judgment required.
• Detail oriented

COMPETENCIES

• Excellent verbal, written, and non-verbal communication skills
• Lead by example by maintaining strong ethics, values, trust and integrity
• High emotional intelligence and critical/forward thinking
• Action oriented, results driven, and ensures accountability
• Customer Focused
• Quality decision making
• Analytical skills
• Organizational skills and planning/priority setting
• Excellent ability to work collaboratively and confidentially with all levels in the organization

The hourly range for this position is $20-$22 an hour. It is important to Calero that potential candidates for this position understand that compensation depends on numerous factors including the geographic location where the role will be performed, skills required, experience, complexity, travel, and market rate. Calero aims to reward performance and attract top talent with competitive, fair pay, and benefits. Please note that the top of the pay range represents exceptional, and/or senior level positions, that meet all required qualifications. Actual offers take candidate’s knowledge, skills, abilities, and experience into account. Base Pay is just one component of the total compensation package for employees. Other rewards vary by position and location.