Call Center Supervisor

ECCO Gulf Majorel Qatar is seeking an experienced Call Center Supervisor to join our dynamic team in Qatar. As a Call Center Supervisor, you will play a crucial role in managing and guiding our call center team to ensure exceptional service delivery. Your leadership will be key in driving performance and maintaining high levels of customer satisfaction.

• Oversee daily operations of the call center, ensuring efficient workflow and adherence to company policies.
• Monitor and evaluate team performance, providing coaching and feedback to enhance productivity and service quality.
• Develop and implement strategies to improve customer service processes and increase customer satisfaction.
• Handle escalated customer inquiries and complaints, ensuring timely and effective resolution.
• Prepare and present regular reports on team performance and customer feedback to senior management.
• Collaborate with other departments to ensure seamless service delivery and support business objectives.

Required Profile

We are looking for an experienced professional with a strong background in team management and customer service. The ideal candidate will possess the following skills and qualifications:

• Proven experience in a leadership role within a call center or customer service environment.
• Exceptional communication and interpersonal skills, with the ability to motivate and lead a team effectively.
• Strong problem-solving skills and the ability to handle challenging situations with tact and professionalism.
• Proficiency in using call center software and technology to track and analyze performance metrics.
• Ability to work full-time on-site in Qatar, with a commitment to maintaining high standards of service.
• Fluency in Arabic and English.