Customer Support Assistant

Are you a problem-solver with a passion for delivering exceptional customer experiences? Style Netbox is looking for a dedicated Customer Support Assistant to join our team in Washington, DC, and play a vital role in ensuring client satisfaction.

About the Role:

As a Customer Support Assistant, you will be the first point of contact for our valued clients, addressing their inquiries and resolving issues promptly. Your commitment to outstanding service will help maintain our reputation for excellence and foster strong client relationships.

Responsibilities:

• Respond promptly to customer inquiries via email, phone, and chat.
• Provide accurate information about our services and resolve customer concerns efficiently.
• Maintain detailed records of customer interactions and feedback in our CRM system.
• Assist in identifying and reporting trends or recurring issues to improve customer satisfaction.
• Collaborate with internal teams to ensure seamless communication and resolution of customer issues.
• Support the implementation of customer support initiatives and best practices.

Qualifications:

• Previous experience in customer service or support is preferred but not required.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in MS Office and familiarity with CRM systems is a plus.
• Ability to multitask and work efficiently in a fast-paced environment.
• High school diploma or equivalent; additional qualifications are a bonus.

Benefits:

• Competitive hourly wage: $28 – $31.
• Monday to Friday schedule with 8-hour shifts, ensuring work-life balance.
• Opportunities for professional growth within a dynamic and innovative company.
• Supportive work environment that values creativity and collaboration.
• Access to training programs to enhance your customer support skills.

Join our team at Style Netbox and help us create exceptional experiences for our clients while building a rewarding career in customer support. Apply today and become part of our journey to redefine excellence!

Location: Washington, DC