Customer Service Specialist – Export

As a Customer Service Specialist – Export, you will be responsible for managing and supporting international customer inquiries, coordinating export processes, and ensuring the timely delivery of orders. You will act as a liaison between the company and our international customers, ensuring that all export regulations and procedures are adhered to.

Key Responsibilities:

• Provide exceptional customer service to international clients, addressing inquiries related to orders, shipments, and product details.
• Oversee the export process, including preparing and managing export documentation such as invoices, packing lists, and certificates of origin.
• Coordinate with logistics teams to ensure timely delivery of goods via sea and land transport, while ensuring compliance with Incoterms and other international shipping regulations.
• Utilize SAP to manage orders, inventory, and shipments, ensuring accurate tracking of customer orders.
• Ensure the accurate and efficient handling of export documentation, including understanding and applying Incoterms.
• Work closely with sales, marketing, and logistics teams to resolve customer issues and improve the export process.
• Continuously monitor market trends and regulations to ensure compliance and optimize shipping strategies.

Why Magic Box?

• Competitive salary and benefits package.
• Opportunities for career growth in an expanding international market.
• A dynamic and collaborative work environment.
• The chance to work with a global team in an exciting and innovative industry.
• Fantastic work environment and guaranteed fun at Magic Box Community’s regular events.
• Flexible hours from Monday to Thursday
• Continuous working day on Fridays
• Fruit in the office

Requisitos:

Qualifications:

• Bachelor’s degree or equivalent experience in Business, International Trade, or a related field.
• At least 3 years of experience in export, logistics, or customer service in an international environment, preferably in the toy industry.
• In-depth knowledge of Incoterms, export processes, and international shipping logistics (both terrestrial and maritime).
• Strong proficiency in SAP and other ERP systems.
• Excellent communication and negotiation skills in English (additional languages are a plus).
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong attention to detail and problem-solving skills.