Reservations Manager

At Pullman Khao Lak Resort, you wake up to brilliant ocean vistas in our 253 rooms and pool villas. Where tropical charm meets modern tech, each room is ideal for relaxing, rejuvenating, and reconnecting with your loved one or family. Take a dip in our 1000-sqm free-form pool or try out our exciting fitness concepts.

Job Description

• Provide supervision to Reservations Staff. Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals
• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines
• Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing

Qualifications

• Minimum 1 year of experience in a similar capacity or minimum 3 years of experience in the area of guest services/tele-marketing
• Excellent reading, writing and oral proficiency in English language
• Strong leadership, interpersonal and training skills