Manager – PMO

Job Roles and Responsibilities DEALER PROFITABILITY Deliverables Yearly Business Plan, Customer Retention, Qwik and Mech Bay Productivity, Body shop quality and efficiency, allied business

Tools/Metrics WIN – VIN, mEES, MAP+, Shield, RSA, VAS

MANPOWER CAPABILITY Deliverables Training Plan Development and Adherence, Training Scores, Training Module, CoTEK Inhouse Training

Tools/Metrics Manpower Policy Circular, Yearly Training Circular, MILE Portal, SA and CRE OJT training modules, RV Analysis, Skill Matrix; Pantry, Cashier, Security Guard and PandD training modules

WORKSHOP PROCESS and MANAGEMENT SYSTEM Deliverables Business Development Process, DMS, QLIKVIEW, Shop Floor Process, Dealer Role Holder Responsibility, Review and Recognition

Tools/Metrics DIY Manual, DMS Hoto, RO Process, Parts, Revenue, SBE, Process Circular, CCM App, mTRAQ, QLIKVIEW, mPACT, TekAlert, TSB, SI, TEB

INFRASTRUCTURE Deliverables “Facility – e.g. building, signage, lighting, AC, Wi-Fi, housekeeping, pantry, amenities

Uniform – e.g. as per approved norms, grooming, hygiene”

Tools/Metrics CDC Manual, Process Circular

CUSTOMER SATISFACTION Deliverables Engagement/ Events, Customer Handling, CSI Score, CAPs, Social Media Sentiments

Tools/Metrics Process Circular, Proprietary Study Report, DHC, TechM Report, Technical Query, Written Communication with Dealer, Social Media post handling

Experience

8 to 12 Yrs.

Qualifications

Industry Preferred

Btech

General Requirements