Tour Executive

Company Overview

Established in 1927 by Sheth Anandilal Podar, Podar Education Network is a leader in the educational space, driven by traditional Indian values of honesty, integrity, and service. With a network of 139 institutions and a commitment to quality education, Podar offers a range of educational streams and innovative learning methods. Headquartered in Mumbai, Podar Education Network invites you to be part of its mission to empower children and the nation.

Job Overview

Podar Education Network is seeking a Tour Executive for a mid-level full-time position based in Mumbai. The candidate should have 4 to 6 years of relevant experience in the tourism industry. The role requires planning and executing tours with a focus on offering excellent customer service and itinerary planning. This is an exciting opportunity for professionals who are passionate about creating enriching experiences.

Qualifications And Skills

• Proven experience in travel arrangements with a strong understanding of tour logistics (Mandatory skill).
• Demonstrated excellence in customer service, with experience in handling customer inquiries and concerns efficiently.
• Strong skills in itinerary planning to ensure optimal travel experiences tailored to individual preferences and needs.
• Exceptional communication skills to liaise with clients and vendors effectively and to convey information clearly and persuasively.
• Effective time management skills to handle multiple tasks simultaneously while meeting deadlines and ensuring attention to detail.
• Ability to create and manage package tours that align with customer expectations and company policies.
• Flexible in managing and overseeing tour itineraries, with a capability to adjust plans based on client requests or unforeseen circumstances.
• Critical thinking and problem-solving skills for addressing challenges promptly and with suitable solutions.

Roles And Responsibilities

• Develop and organize tours by researching destinations, building itineraries, and coordinating with vendors for smooth execution.
• Ensure all travel arrangements comply with company standards and enhance customer satisfaction.
• Communicate with clients to understand their travel needs, provide expert advice, and offer customized travel solutions.
• Coordinate with educational institutions under the Podar network to plan educational tours and travel arrangements.
• Handle customer feedback and complaints efficiently to improve service quality and client relations.
• Monitor market trends and competitor offerings to continually refine and enhance the tour service portfolio.
• Maintain all necessary administrative records related to tours, such as contracts, itineraries, and booking details.
• Actively contribute to promotional activities aimed at increasing interest and participation in travel services offered by Podar.