Homeowner Services Coordinator, In-Take Specialist

Job Type

Full-time

Description

Job Title: Homeowner Services Coordinator, In-Take Specialist

Reports to: Homeowner Services Director

Location: Houston, TX

Classification: Non-Exempt

About Houston Habitat For Humanity

Committed to a world where everyone has a decent place to live, Houston Habitat for Humanity’s work includes new home construction, home rehabilitation and disaster repair, infrastructure development for new communities, neighborhood revitalization and guiding Houston families to become homeowners. Houston Habitat has built more than 1,200 homes in 12 Houston neighborhoods, including the Fifth Ward, Clinton Park, Settegast, Sunnyside, and Carverdale. In addition to building, the organization has also repaired homes throughout Houston due to natural disasters; since Hurricane Harvey Houston Habitat has repaired more than 700 homes for families who are without resources to make repairs.

The values that underpin and shape our work and approach are:

• Integrity. Do the right thing for the right reason, even when no one is around. Be honest in your words and actions.
• Respect. Be open, transparent, and inclusive. Listen without judgment. Treat others as they desire to be treated—value differences.
• Accountability. Honor commitments or communicate if you cannot do so. Own your words, actions, and results.
• Effective Communication. Communicate with empathy, clarity, and purpose. Practice active listening—listen to understand, not to respond. Ask clarifying questions to gain and confirm understanding. Create a space where it is safe to speak.
• Mission Driven. Be intentional in using knowledge, expertise, and influence to advocate for and advance the mission.
• Entrepreneurial Attitude. Be a lifelong learner open to personal and professional development. Seek continuous improvement and transformative change, embracing innovation, strategic thinking, and agile execution.
• Leadership Mindset. Be courageous. Serve first, empowering and uplifting others while demonstrating compassion and support. Create a joyful environment.

Position Overview

The position is responsible for supporting all departmental processes and serves as a driving force to solicit and build a pipeline of homebuyers

Requirements

General Responsibilities

• Respond to department e-mails and voice messages
• Utilize SalesForce software to manage Homeownership Program applications, track homeowner status, and respond to application inquiries
• Manage all aspects of the homebuyer application process
• Organize and manage paper and digital homeowner records in accordance with Houston Habitat’s records retention policy and all relevant laws
• Assist with implementation, setup and/or conduct information sessions
• Assist with setup at Homeowner Dedication ceremonies
• Attend Home Fairs to promote Homeownership Program, as scheduled
• Adhere to all guidelines related to the confidentiality of homebuyer records and information as required by law
• Support the Department with other projects and in other areas as additional needs are identified by the Director

Education, Experience & Skills Required

• Bilingual in English and Spanish a plus
• Accuracy and detail-oriented
• Good interpersonal skills, tactful, diplomatic and self-motivating
• Good time management, and organizational skills
• Excellent communication skills, both written and verbal
• Exemplary MS Office skills
• A sense of community service and helping others
• Ability to work independently or as part of a team
• Adherence to all policies and procedures
• Consistent and punctual attendance

Physical Requirements

• The ability to tolerate an indoor environment and outdoor weather conditions (heat, humidity, rain, and cold)
• Ability to sit at a desk for long periods
• Ability to use a computer for long periods, on a daily basis
• Ability to perform essential functions of the job. Reasonable accommodation is available
• Must be able to sit, stand, bend, squat, and reach for extended periods of time
• Ability to lift up to 50lb

Position Schedule

Monday – Friday 8:00 am – 4:00 pm w/30-minute lunch* (Weekends, when necessary for event coverage)

Houston Habitat for Humanity is an Equal Employment Opportunity Employer

Salary Description

$40000-$45000 DOE