Membership Director

The Hockomock Area YMCA is hiring a Membership Director to lead member engagement, and child watch at the Invensys Foxboro Branch. The Membership Director leads all aspects of membership, including recruiting new members, retaining existing members, and supervising assigned staff. This position is responsible for leading the development, implementation, and evaluation of membership growth strategies, as well as day-to-day management of member engagement. This position also supervises and leads the Child Watch department for the Branch. The Membership Director develops, plans, and implements procedures aimed at delivering and ensuring the highest level of service to our members.

Essential Functions

• Implements strategies to recruit new members and retain existing ones, fostering long-term engagement
• Creates a welcoming, member-focused environment, modeling relationship-building skills
• Fosters a climate of innovation, addressing member concerns to ensure satisfaction and build loyalty
• Partners with the Membership Sales Representative to boost membership sales and retention both at the branch and in the community, which includes giving tours, answering sales inquiries, and training staff to support sales initiatives
• Recruits, hires, trains, develops, schedules, and leads staff, hosting regular departmental meetings to motivate and achieve goals
• Manages all aspects of the Child Watch department, ensuring safety, quality, and a positive experience for families
• Coordinates program registration processes, supporting phone, walk-in, and web registrations to ensure a seamless experience
• Collaborates with the marketing team to drive enrollments and provide ongoing support to Program Directors
• Assists in annual budget planning, manages the approved budget and takes corrective action to address variances
• Ensures proper implementation of MSD procedures and regularly reviews and updates desk procedures, communicating changes to staff
• Partners with the Business Office on financial matters, completes daily cash-out procedures and makes bank deposits
• Plans and organizes membership and family events to engage the community and promote the YMCA
• Represents the YMCA at local events, building awareness and promoting the organization’s mission
• Leads assigned aspects of the fundraising campaign, helping to secure resources for the YMCA’s initiatives
• Attends staff meetings, events, and Association committees, contributing to a collaborative and mission-driven culture

Requirements

• Bachelor’s degree in a related field preferred, or a combination of equivalent education and experience
• Previous supervisory and customer service experience is highly desirable
• Proven ability to grow membership or customer base while enhancing retention efforts
• Proficient in standard business software with strong computer skills
• Effectively relate to and engage diverse groups of people from various social and economic backgrounds
• Strong interpersonal and communication skills with a commitment to providing exceptional customer service
• Demonstrated problem-solving abilities with a proactive mindset
• Exceptional organizational skills and keen attention to detail
• Ability to anticipate needs, prioritize tasks, and meet deadlines with efficiency
• Excellent oral and written communication skills, ensuring clear and professional interactions