Customer Service Excellence Officer

Account Manager for Business as usual “BAU” Issues / Requests for the assigned banks.

Responsibilities

• Managing all BAU issues through our ticketing system “Jira”, emails, updating the weekly sheet for escalations and challenges.
• Prepare the monthly service review reports and preset it to our clients.
• Follow the incident / Problem Management process.
• Attending physical meetings with the assigned banks.

Qualifications

Education:

• Bachelor’s degree in business or relevant field.

Experience Type

• Preferred to have previous experience on a relevant team/field.
• Good Presentation skills.
• Good Knowledge of Microsoft office App.

Job Specific Skills:

• Good Command of English language.
• Strong verbal and written communication skills.
• Good MS Office (Excel / Word / PowerPoint) skills.
• Ability to work efficiently in a team environment.
• Good Presentation skills.