Head of Operations (m/w/d)

As our Head of Operations, you’ll play a pivotal role in building and scaling a world-class operations function. Starting as a hands-on contributor, you will design and implement processes, deliver an exceptional customer experience, and drive the seamless integration of partner clinics. You’ll also play a key role in rolling out new clinics and markets as we scale internationally.

Tasks

• Take ownership of Aeon’s operations function, ensuring smooth and efficient processes across all touchpoints.
• Start hands-on as the first member of the operations team, managing key projects and day-to-day operational challenges.
• Design and implement scalable processes to improve efficiency, customer satisfaction, and team productivity.
• Build and lead the operations team, hiring top talent to support our ambitious growth plans.
• Deliver a world-class customer experience across all touchpoints, digital as well as in-clinic.
• Oversee the integration of partner clinics and ensure operational excellence across all collaborations.
• Drive the rollout of new clinics and entry into new markets, setting Aeon up for long-term scalability and success.
• Collaborate closely with leadership to align operational strategies with company goals.

Requirements

• Ambition and drive: You thrive in high-pressure environments and are motivated to build something extraordinary.
• 2-3 years of experience in a top-tier consulting firm (e.g., McKinsey, BCG, Bain) or in a high-growth startup.
• A Customer-First Mindset with a strong focus on delivering outstanding experiences and building customer trust.
• Fluency in German and English (both are required) and French is a plus.
• A strong ability to move seamlessly between strategic thinking and hands-on execution.
• Proven experience designing and implementing operational processes and scaling teams.
• Exceptional problem-solving skills and a mindset of continuous improvement.
• A passion for health technology and improving lives through innovation.
• Based in Zurich/Winterthur or willing to relocate.

Benefits

• Join a fast-growing, innovative company at the forefront of preventive health.
• Play a key role in shaping our operational strategy and scaling Aeon across markets.
• Competitive salary and equity package.
• Work in a collaborative, purpose-driven environment with a strong emphasis on professional growth.
• Flexible working arrangements, including the ability to work remotely for several weeks per year.
• Enhance your own well-being by joining a company dedicated to becoming Switzerland’s healthiest workplace.

If you’re excited about transforming preventive healthcare, thrive in fast-paced environments, and want to take on the challenge of building a world-class operations team, we’d love to hear from you.

We value diversity and welcome applications from candidates of all backgrounds.

Our process: Short screening call ? case interview ? cultural fit interview ? meet the team ? offer.

Apply now to become a core part of Aeon’s mission to redefine global health!2