Duty Manager
Job Description
Job Responsibilities
- Guest service: Greet guests, check them in, and handle special requests
- Problem solving: Resolve customer complaints and technical issues
- Communication: Answer questions and address concerns
- Coordination: Work with other departments to meet guest needs
- Front office operations: Oversee front office operations when the front office manager is not available
- Staff management: Approve duty rosters and schedules for front office staff
- Errands: Run errands to assist guests
- Cleanliness: Ensure the front desk and lobby areas are clean and tidy
- Supplies: Monitor and order office supplies
- Records: Update and monitor records and files