Team Lead, Settlement Operations

JOB OBJECTIVE:

Oversee settlement activities in line with regulatory compliance, service delivery, and control, and liaising with internal and external parties for escalated resolutions

Accountabilities

• Engage business units in areas of business and product development to give input on areas of settlement
• Liaise with switching companies on escalated issues
• Review and ensure all settlement and reconciliation transactions are done as at when due.
• Oversee an effective dispute resolution process in line with regulatory standards in order to avoid loss of fund
• Assist the Head of digital operations to ensure delivery of efficient support on all alternate channels.
• Authorize account opening for collection accounts.
• Resolve issues regarding recall of funds from other banks
• Authorization of postings through bulk transactions and core banking application.
• Oversee activities in interbank electronic funds transfers.
• Develop initiatives for process improvement and digitization of processes.

KEY PERFORMANCE INDICATORS

FINANCIAL

• Bank’s PBT

CUSTOMER

• Monthly customer satisfaction rating

PEOPLE

• Learning Score

Process & Others

• Quality of initiatives for process improvement
• TAT on all settlement and reconciliation
• Compliance with regulatory requirements with stipulated

time frame

• Reconciliation of accounts under the unit
• Value of account write-off

RISK & CONTROL

• Internal audit rating
• Fraud and operational losses

Required Competencies

FUNCTIONAL/ TECHNICAL COMPETENCIES:

• Knowledge of Card & Card operations
• Knowledge of Banking

Operations

• Marketplace Knowledge
• Knowledge of payment systems
• Interbank Settlement & Clearing
• Operational Risk Management
• Understanding of forex markets &

Operations

• Stakeholder Management
• E-Banking Savvy
• Knowledge of global business

environment

• Communication
• Product Knowledge
• Knowledge of Extant Regulations

& Provisions

• Data/Information Management
• Negotiation
• IT Appreciation & Application

GENERAL COMPETENCIES:

• Presentation skills
• Reporting
• Quality Assurance
• Financial Acumen

BEHAVIOURAL COMPETENCIES:

• Interpersonal relations
• Initiative
• Decision quality & Problem solving
• Time & Self-Management

ORGANISATIONAL COMPETENCIES:

• Attention to Detail (Excellence)
• Continuous Learning
• Drive for Results (Efficiency)
• Customer focus