Customer Support Manager
Job Description
We are looking for a customer service professional with 4-8 years of experience in Automobile Bodyshop and repair industry based at Kolkata/Guwahati or Patna.
Responsible for product support to our clients in Eastern Region (Bihar, West Bengal, Asam, North East region)- India.
A training facilitator to create, organize and deliver training to the dealership officials, body shop advisors & managers on the software solutions provided. This job requires regular travel to the dealerships in the initial phase, later the frequency would decrease. The person would be responsible for:
- Visiting to dealerships and providing physical or virtual trainings of our product. Keeping track of the training schedule, ensuring timely arrival at training sessions
- Developing regular reports to evidence training and improvement in training
- Maintaining records of attendance, feedback and materials
- Creating materials for the training sessions. Measures training effectiveness based on usage validation and feedback
- Providing continuous support, Training facilitators must provide support for learners before, during, and after the training session
- Subject Matter Expertise: Maintain up-to-date knowledge of industry trends, best practices, and emerging technologies related to the workshop topics
- Flexible & open to travel at multiple locations on day-to-day basis
- Regional Language understanding. Multi-lingual would be an added advantage
- Open & flexible in adopting new software technologies & learning’s, thereby skilled to impart the same across the region
- Automobile background or experience of working in a body shop, would be an added advantage