Customer Service
Job Description
Job Title: Customer Service Representative
Department: Customer Service
Reporting Structure: Reports to Customer Service Manager
Job Summary
We are looking for a Customer Service Representative to join our team at InFocus. The ideal candidate will be responsible for providing exceptional customer service to our clients and resolving any issues or concerns they may have. The Customer Service Representative will play a crucial role in maintaining positive relationships with our customers and ensuring their satisfaction with our products and services.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints in a professional and timely manner
- Process orders, returns, and exchanges
- Provide product information and assistance to customers
- Maintain accurate records of customer interactions and transactions
Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficient in Microsoft Office and CRM software
Skills
- Strong problem-solving abilities
- Attention to detail
- Ability to work independently and as part of a team
- Positive attitude and willingness to learn