Executive Assistant

Ada is an AI customer experience platform that harnesses the world’s most powerful large language models to make customer service extraordinary for everyone. We’re driven to set the new standard for customer service at scale, enabling Enterprise companies to deliver experiences that are instant, proactive, personalized, and effortless.

Our team is pushing the frontier of AI Agent development, measurement, and management to power quality service experiences that respect everyone’s most valuable asset, time. Giving both customers, and customer service professionals, more quality time back for life’s big & small moments.

Since 2016, Ada is a proudly Canadian company that has powered over 4 billion interactions—automating up to 83% of all customer inquiries—for leading brands like Square, YETI, Canva, and Monday.com saving millions of hours of human effort for people all over the world.

Backed with over $250M in funding from tier-1 investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in applied AI customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

Learn more at www.ada.cx.

We are looking for a highly organized and proactive Executive Assistant to provide top-level administrative support to our executive team. As a trusted partner, you will play a key role in ensuring the efficiency of day-to-day operations while enabling our leaders to focus on strategic priorities.

You will be responsible for managing complex projects, coordinating meetings, and executing department events. You’ll serve as a key point of contact, drafting and managing correspondences, preparing reports & decks, and more. Your ability to manage multiple tasks and professionalism is key, as you will handle sensitive information and support special projects to ensure deadlines are met.

If you are detail-oriented, resourceful, and thrive in a fast-paced environment, we’d love to hear from you. This role is based in Toronto, Ontario.

About You

• 3+ years experience in an Executive Assistant or Executive Support role at the EVP, SVP or C level.
• Experience facilitating the work of a senior leader and derive satisfaction from helping a team run successfully.
• Self-starter with exceptional organizational skills and the ability to prioritize and balance multiple tasks in a fast-paced environment.
• Excellent verbal and written communication skills.
• High attention to detail and a reliable team player.
• Experience preparing correspondence, including emails and follow-up on behalf of executives

Outcomes

• Provide proactive administrative & coordination support to a minimum of two Executives
• Proactively manage multiple calendars and priorities based on customer meetings, product release dates, quarterly kickoffs and team needs.
• Manage day to day schedules in such a way that the executive is able to complete their obligations in an organized and efficient way.
• Provide support on other recurring and ad-hoc administrative projects.
• Create meeting agendas, document meeting minutes and track applicable action items.
• Support the execution of events organized by the People Operations Team.

Benefits

• Competitive salary and generous stock option plan
• Unlimited vacation
• Wellness account
• Extended health coverage
• Dental/optical/travel insurance
• Life insurance
• Employee and family assistance plan

Perks

• Flexible work schedule
• Remote-first, In-person friendly work environment with WFH budget
• Paid parental leave for Canadian residents
• Development opportunities

The expected salary range for this position is a base salary of $92,000 – $120,000 CAD. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.