Manager – Continuous Improvement
Job Description
Hours: Full Time
Location: Hybrid working – The VHQ Crawley (3x days on site per week, 2x at home)
Contract: Permanent
Closing Date: 19th January 2025
In a nutshell
Are you ready to play a pivotal role in driving continuous improvement at Virgin Atlantic?
As a key member of the Operations team, you’ll manage a portfolio of continuous improvement programmes, chair the Continuous Improvement Governance process, and work closely with various departments to identify and implement improvement opportunities. This role goes beyond traditional project management, focusing on hands-on continuous improvement initiatives that directly support critical business objectives.
In this key position, you’ll explore Virgin Atlantic’s operational ecosystem, leveraging continuous improvement methodologies to identify areas for enhancement and drive tangible improvements in customer experience and operational efficiency. Your strong relationship management and analytical skills will empower you to influence senior stakeholders, enhance their capabilities, and align continuous improvement strategies with broader business goals—all while managing diverse stakeholders.
You’ll work closely with a variety of Customer & Operational teams, data analysis, and technology teams to ensure seamless integration of continuous improvement initiatives with our operational infrastructure. This collaboration will be central to aligning continuous improvement with Virgin Atlantic’s broader business needs.
Leading high-impact projects, you’ll blend technical expertise with strategic vision, presenting data-driven recommendations to senior leadership and ensuring our continuous improvement efforts remain cutting-edge. If you’re passionate about driving continuous improvement, possess a solid technical foundation, and can confidently navigate both technical and managerial aspects of continuous improvement, this role offers an exceptional opportunity to make a lasting impact at Virgin Atlantic.
Day to day
- Support the development of the company’s continuous improvement strategy within Customer & Operations and lead the implementation of continuous improvement projects.
- Collaborate with cross-functional teams to identify and analyse business requirements.
- Drive the development and enhancement of continuous improvement methodologies and techniques.
- Facilitate the seamless completion of continuous improvement projects while offering guidance on effective approaches
About you
- Proven track record of successfully leading and implementing continuous improvement projects and/or driving business outcomes.
- Strong experience in continuous improvement, including data analysis, project management, and change management.
- Exceptional leadership and communication skills to effectively collaborate with individuals at all levels of the organisation.
- Strict attention to detail and ability to manage multiple projects simultaneously.
- Experience in the travel airline or hospitality industry, with an understanding of a complex operational environment is preferred.
Our recipe for leadership
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here
Be yourself
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world – no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ([email protected]) feeling confident that we’ve got your individual considerations covered.