Program Manager

SAMU is seeking a proactive and dynamic Program Manager for our Maryland operation. The Program Manager will lead and oversee the day-to-day operations of SAMU’s current Humanitarian Assistance and Support Grant. This position requires a dynamic, compassionate, and strategic leader with strong operational skills, a commitment to client-centered care, and a passion for advocating for vulnerable populations. The Program Manager will supervise program staff, oversee all grant-funded activities, manage daily operations, and coordinate closely with partners.

Key Responsibilities

Program Management and Oversight:

• • Oversee daily operations of the respite and other program activities, ensuring high quality service provision and adherence to best practices.
  • Develop and implement program workplan, objectives, and goals.
  • Prepare regular reports on program performance, including activity execution and spending, for leadership review.

Budget And Resource Management

• • Assist with the development and management of the program’s budget, in close collaboration with the Senior Finance Manager, ensuring resources are allocated effectively.
  • Identify opportunities for cost savings and increased efficiency without compromising service quality.

Reporting And Compliance

• • Maintain accurate and timely documentation of all program activities, incidents, and outcomes.
  • Ensure compliance with all contractual obligations outlined in the grant agreement, in addition to applicable local, state, and federal regulations.
  • Ensure timely submission of any narrative, data, and financial reporting required by the funder, in collaboration with relevant colleagues.

Relationship-building And Outreach

• • Build and maintain relationships with community partners, local agencies, and government entities to enhance service delivery and resource access for clients.
  • Represent the organization at meetings and conferences, as needed.

Staff Supervision And Development

• • Lead, supervise, and mentor program staff, providing guidance, training, and performance evaluations.
  • Foster a supportive, inclusive, and professional work environment for staff.
  • Organize regular team meetings to review program updates, challenges, and staff development needs.
  • Ensure staff are trained on trauma-informed care, conflict resolution, safety protocols, and other relevant areas.
  • Supervise department leads, including the Intake Coordinator, Service Coordinator, and Logistics Coordinator.

Other

• • Contribute to fundraising and new business development efforts, as needed.
  • Other duties, as assigned

Qualifications

• Bachelor’s degree in Social Work, Nonprofit Management, Public Administration, or a related field (Master’s degree preferred).
• Minimum of 5-7 years of experience in program management, with at least 3 years in a supervisory role within social services setting.
• Fluency in English, with proficiency in a second language (preferably Spanish or French).
• Computer proficiency, including Word, Excel, Sharepoint, Teams, and similar applications.
• Experience working with vulnerable populations, including migrants and refugees, required.
• Proven ability to lead and manage a team in a dynamic, high-demand environment.
• Excellent interpersonal and communication skills, with the ability to build rapport with clients, staff, partners, and the donor.
• Strong organizational and time-management skills, with the ability to prioritize multiple tasks effectively.
• Ability to maintain confidentiality, exhibit professional conduct, and demonstrate cultural competency in working with diverse populations.
• Ability to manage potential emergencies or situations involving individuals in crisis.
• Must be authorized to work in the U.S. and able to pass required background checks and health screenings (drugs, alcohol, TB).
• Must be vaccinated for COVID-19 and able to work in-person within the DMV area, with occasional travel/accompaniment to other locations.

Physical Demands

• Ability to perform light housekeeping and lifting up to 30 pounds independently.
• Use of manual dexterity, tactile, visual, and audio acuity.
• Use of repetitive motion, prolonged periods of sitting, and sustained visual and mental applications and demands.

Equal Opportunity Employer

SAMU First Response is an Equal Employment Opportunity (“EEO”) Employer. SAMU does not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.