Security Operations and Control Centers Manager

Hamad International Airport is a leading international gateway dedicated to delivering exceptional passenger experiences while maintaining operational excellence. As one of the busiest and most innovative airports globally, we are committed to sustainable growth, safety, and efficiency in every aspect of our operations.

About the role:

This role is responsible for the delivery of all KPI’s relevant to the Airport Security Operations and Control Centers and implementing security policies, procedures, and protocols to mitigate potential risks pertaining to Aviation Security (AVSEC) operations.

Key responsibilities

• Strengthen collaboration with stakeholders by building and maintaining strong long-term relationships with key stakeholders
• Implement continuous improvement initiatives by establishing a framework for continuous improvement in security operations by regularly reviewing performance metrics, conducting post-incident analyses and asking feedback from stakeholders.
• Enhance passenger experience while maintaining security, strive to balance robust security measures with positive passenger experience by streamlining security processes and minimizing wait times.
• Ensure effective measurement of key performance indicators to ensure the effectiveness of security process and delivery.
• Management of security contractors delivering AVSEC functions such as: primary screening, secondary screening, services to other airlines etc. and contract related roles and responsibilities, including development of operational processes, overseeing selection, performance, and compliance of security contractors to maintain high level of security standards.
• Conducting regular assessments to identify gaps and implement corrective actions.
• Representing the airport in security-related meetings and working groups.
• Serving as a focal point of contact for senior leadership on security matters, operational risk and crisis response.
• Overseeing the development of security personnel to maintain a high level of proficiency and readiness.
• Implementing security measures to mitigate potential threats and vulnerabilities.
• Monitoring and evaluating security operations to identify areas for improvement and implement corrective actions.

Qualifications

About you:

• Bachelor’s Degree or Equivalent with Minimum 6 years of job-related experience
• Understanding of airport and airline operations and their security requirements
• Command of English language
• Sound working knowledge of MS Office applications
• Ability to delegate work, set clear direction and manage workflow.
• Strong mentoring and coaching skills.
• Ability to train and develop subordinate’s skills.