Data Entry Clerk

Location: Jacksonville, FL

Job Type: Full-time

Reports To: Call Center Supervisor

Job Overview

We are seeking a motivated and customer-focused Call Center Agent to join our dynamic team. As a Call Center Agent, you will be responsible for managing incoming customer calls, addressing inquiries, resolving issues, and providing excellent service to ensure customer satisfaction. The ideal candidate should have strong communication skills, a friendly demeanor, and the ability to handle challenging situations with professionalism.

Key Responsibilities

• Answer inbound calls promptly and professionally.
• Update and maintain customer account information.
• Follow scripts, guidelines, and processes to ensure consistency and quality of service.
• Escalate complex issues to appropriate teams or supervisors when necessary.
• Record customer interactions and transactions accurately in the database.
• Meet or exceed individual and team performance goals, including call handling time, customer satisfaction, and quality assurance standards.
• Participate in ongoing training and development to stay current with product knowledge and company policies.
• Contribute to team efforts by accomplishing related tasks as required.

Qualifications

• High school diploma or equivalent; further education or certifications in customer service or related fields is a plus.
• Excellent verbal and written communication skills.
• Ability to handle high-pressure situations and work in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Basic computer skills and familiarity with call center software and customer relationship management (CRM) tools.