Parts Supervisor

Stephen James BMW has an exciting opportunity for an experienced Parts Supervisor to join the Bromley Aftersales team. This is a great opportunity to develop your career with one of the world’s most admired brands in the automotive industry.

YOUR ROLE.

As the Parts Supervisor you will be overseeing the Parts Department, ensuring efficient inventory management, and providing exceptional customer service. Your role will involve coordinating with various departments, managing a small team, and maintaining accurate records.

You will assist your department in achieving the budget and BMW parts purchase target every month as well as adhering to all BMW / MINI UK contractual standards.

The main duties of the role include.

• Assist in leading the daily operations of the Parts Trade Retail Teams, providing excellent customer service and support to both internal and external customers.
• Monitor, analyse, and report on department performance.
• Ensure effective stock control and warehouse management.
• Maintain and manage quarterly stock checks and provisions.
• Manage budget forecast accurately and control expenses.
• Manage supplier relationships and service levels.

YOUR PROFILE.

• Excellent customer service and communication skills
• Self-motivated with the ability to work in a fast-paced environment
• Excellent organisational and multitasking skills
• Ability to develop rapport and trust with customers and to resolve conflict situations calmly and reasonably.
• Proven experience as a senior parts advisor or in a similar role.

About Us.

Stephen James Group is an established authorised BMW and MINI franchise. Now part of Hedin Mobility Group, a larger private organisation leading in world-class automotive retail and aftermarket services.

Our teams, whether in customer-facing roles or our workshop, are amazing – we’re passionate about making Stephen James a simple, easy, and enjoyable place to do business through a team of people that want to create a great experience for the customer.

Ensuring that we are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of our local communities gives us a great opportunity to provide a relatable service from people who are experts in the automotive industry.

SALARY AND HOURS.

Basic salary: £33,000 with an OTE of £40,000 per annum

Monday-Friday, 8am-6pm or 7.30am-5.30pm, and Saturdays, 8am-2pm, on a rota basis (currently, 1 in 3) to be paid as additional hours.

Benefits.

Stephen James values our employees and invests in personal development and training. In addition, we offer a wide range of market-leading benefits to all our colleagues. Why not take a moment to view our benefits and see what our employees love about working at Stephen James by visiting our Careers page.

Click apply today and take the first step towards a rewarding career in the automotive industry.