Vice President, Performance Management

Summa Health – headquartered in Akron, Ohio – is one of the largest integrated healthcare delivery systems in the state. Formed in 1989 with the merger of Akron City and St. Thomas Hospitals, our nonprofit system has 8,000+ employees; nearly 1,000 credentialed physicians; and buildings and facilities totaling more than 3 million square feet across all our campuses.

Summary

The Vice President, Performance Manager partners with Summa Leadership and the Transformation Management Office to stand up and provide ongoing oversight of the management system to ensure greater performance effectiveness across the organization. This role participates in organizational planning activities and facilitates organizational goal setting, helping to cascade goals to all levels of the organization including individual performance expectations. This role also takes the lead on educating on performance methodologies, creates mechanisms to track organizational and individual performance, and identifies and prioritizes areas of opportunity for improvement. Provides subject matter expertise and participates in continuous improvement work, as appropriate.

Key Responsibilities Include The Following

• Partners with operations and strategy leaders to develop, implement and sustain the Enterprise Performance Management System.
• Works with executives and management to establish clear goals for the enterprise and employees – inclusive of incentive-based opportunities – ensuring connectivity to Summa’s overall strategic plan.
• Collaborates with the Chief Human Resources Officer and other leaders to establish the process for monitoring employee performance against measurable goals and providing feedback for improvement, including learning and development.
• Provides training and support as required for the Enterprise Performance Management System and its processes.
• Creates and communicates reports and appraisals (via dashboards, business reviews, etc.) to ensure performance is shared in a responsible and transparent fashion across the enterprise, at organizational and individual levels.
• Ensures there are the appropriate meetings and cadence to review performance.
• Provides professional consulting, teaching, and coaching to leaders, ensuring teaching and development processes are in place for employees and at an organizational level via continuous improvement efforts.
• Partners in tactical and strategic planning, along with continuous improvement, for the for the work to be done throughout the organization.
• Helps plan retreats and workshops to advance performance capabilities and work.

Minimum Qualifications

• Formal Education Required:
• Bachelor’s Degree required.
• Master’s Degree required.
• Relevant areas of educational focus likely to be healthcare, business, engineering, or technology.
• Experience and Training Required:
• Ten (10) years related professional experience in developing and implementing performance management systems, including goals setting (OKRs/KPIs) and coaching.
• Experience in consulting and healthcare strongly preferred.
• Strong background in change management methodologies.
• Training/experience in continuous improvement (examples include value stream mapping, rapid improvement, Kaizen, Lean, standard work, Kanban, business reviews, balanced scorecards, dashboards, etc.).
• Other Skills, Competencies and Qualifications:
• Ability to facilitate and lead multi-disciplinary teams and drive employee and clinician engagement.
• Strong interpersonal skills and ability to collaborate with various internal and external stakeholders.
• Excellent leadership, communication, interpersonal, organization, self-motivation, and time management skills.
• Appreciation for confidentially and consistent application of discretion when handling sensitive information.
• Excellent analytical skills and attention to detail, with the ability to conceptualize and execute on multiple tasks efficiently.
• Ability to lead multiple priorities simultaneously and solve complex problems with changing needs and deadlines.
• Experience overseeing large operational and capital budgets.
• Thorough knowledge of health care services throughout the care continuum and the ability to use that knowledge to build strategic plans and support operations optimization.
• Ability to effectively interact with patients/customers with the understanding of their needs for self-respect and dignity.
• Level of Physical Demands:
• Sedentary: Exerts up to ten pounds of force occasionally and/or a negligible amount of force frequently.

Equal Opportunity Employer/Veterans/Disabled

Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

$103.48/hr – $155.20/hr

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.