Remote- Call Center Scheduler, Access Point

Why Consider This Job Opportunity

• Competitive salary with a comprehensive benefits package
• Opportunities for career advancement and growth within the organization
• Fully remote position allowing flexibility in work location
• Supportive work environment dedicated to improving patient access to care
• Access to benefits such as 401k, PTO, medical, dental, vision, tuition reimbursement, and an Employee Assistance Program

What To Expect (Job Responsibilities)

• Answer inbound patient scheduling calls and address concerns in a satisfactory manner
• Schedule, reschedule, and cancel patient appointments accurately using established protocols
• Collect and enter patient demographic and insurance information into the system
• Provide exceptional customer service while utilizing professional communication skills
• Maintain confidentiality and adhere to company policies and procedures at all times

What Is Required (Qualifications)

• High School Diploma required; Associate’s or Bachelor’s degree preferred
• Minimum of one year of previous call center or customer service experience
• Proficiency in using Windows Office programs (Word, Excel, PowerPoint)
• Ability to maintain confidentiality and work independently
• Strong organizational skills and ability to multitask in a fast-paced environment

How To Stand Out (Preferred Qualifications)

• Basic healthcare knowledge to better assist in scheduling
• Previous experience in a healthcare-related call center environment

#PatientEngagement #HealthcareServices #RemoteWork #CareerGrowth #CustomerService

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