Technical Support Engineer-Istanbul

• Provide regional technical support in Europe, responding quickly with technical solutions through service portals, remote diagnostics, and onsite support.
• Conduct regular regional visits, organize meetings, workshops, and other activities with regional partners and headquarters to continuously improve regional technical capabilities.
• Organize and deliver onsite technical training for new product launches, level training programs, and on-the-job training programs in collaboration with relevant stakeholders.
• Collect and report information on typical fault trends, latest and critical faults, and promote prompt resolution of quality issues.
• Develop and release technical notices and typical technical repair case studies.
• Manage regional special events, providing timely onsite support with quick solutions, technical research, and analysis as per stakeholder instructions.
• Respond promptly to special event management requirements.
• Perform other duties as assigned by the line manager.

Requirements:

• Bachelor’s degree or higher, with at least 2 years of relevant experience.
• Fluency in both Turkish and English. Chinese is a plus.
• Strong cross-cultural communication skills and cross-functional coordination abilities.
• Ability to work under pressure and meet strict deadlines in a dynamic environment.
• New Energy Vehicle (NEV) technical background is preferred.
• Willingness to travel frequently within Europe and occasionally to China.

We offer:

• Job in a fast-growing company and industry which represents sustainable technology;
• Performance and experience-based competitive remuneration;
• Team building events and employee learning opportunities.

Please note that position is open for candidates eligible to work in Turkey.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team ?