Master Scheduler

Full-time

Description

What Will You Do?

The Master Scheduler is responsible for providing schedule support to the Mobile Repair Team to ensure the technicians can respond to our customer’s needs, exceeding their expectations for quality repairs, quick turnaround time, and meeting promise dates.

To grow and build a successful career with Wesco Turf, you will be responsible for:

• Weekly itinerary can include, but not limited to, the following:
• Scheduling of:
• customer onsite warranty and customer bill repairs
• service contract execution and paperwork
• Commercial & SF&G equipment delivery inspections
• when necessary, delivery events
• off Lease inspections (OLI)
• mobile support to assists demos when requested by sales teams
• onsite customer training
• Toro reworks
• Toro Web Training- required monthly training for technicians
• monthly truck parts inventory counts
• support for Wesco U- training seminars for customers when requested.
• Maintain daily communication of load hours per technician
• Provide daily updates regarding mobile capacities.
• Calls to customer to provide but not limited to:
• Updates on repairs status
• Expected wait times based on work loads
• Contact customers for closing times, equipment availability etc.
• Complete all assigned activities in eight-hour days, with no more than 40 hours per week
• Respond to all communication in two hours or less
• When asked/necessary, must be able to keep information confidential
• Create and /or provide content for SOP’s

What Can We Give You?

Wesco’s foundation is built on the strength and quality of our people. We are committed to providing all of the resources and tools necessary to help our people be successful. Recognizing that our employees are our greatest resource, our competitive rewards package is designed to attract and retain our talented associates.

Health Insurance – Medical, dental, and vision insurance is available to full-time employees, eligible dependents, and spouses.

Wellness – We offer full-time associates a variety of mental health, financial health, and other types of resources.

Growth Opportunities – Nearly half of our employees have worked in our organization for over ten years. We are committed to the advancement of our employees by providing challenging work assignments, formal and informal training, professional associations, and networking opportunities.

Competitive Salary – In addition to their base pay, employees are eligible for our company-wide bonus that is dependent on Wesco meeting our sales goals. We have met these goals every year for the past 10 years, the bonus is equivalent to 0-3 weeks of additional pay and is prorated for your first year. Employees in our Service and Operations departments are eligible for a monthly incentive program based on performance.

Who Are We?

Since 1987, Wesco Turf has been the golf, grounds, and irrigation market leader. We are a worldwide provider of the highest quality used golf course equipment. We are an exclusive provider for Toro, Club Car, Bernhard, Salsco, Harper, Ventrac, and MCI-Flowtronex and Watertronics Pump Stations in Florida and Southern Georgia. Wesco has been honored multiple times as Toro’s North American Distributor of Excellence. On August 1st, 2022, Wesco acquired Hector Turf located in Deerfield Beach expanding our market to include from Vero Beach to Key West, including the Bahamas, Puerto Rico, Dominican Republic, and the Caribbean Islands.

Requirements

What Do You Need?

To be considered for this role, a candidate should meet the following minimal requirements:

• Minimum High School Diploma G.E.D. or equivalent
• Training at vocational, technical trade school or training seminars in the Commercial Turf Industry.
• Minimum of five years’ experience in a related field experience
• Must have excellent customer service skills
• Must have ability to work on multiple tasks simultaneously
• Be flexible to a changing environment
• Be professional and courteous to external and internal customers
• Presentation skills
• Time management is a must for this high pace position
• Must be organized
• Able to leverage current and future technology for role execution
• Ability to remain confidential regarding company and personnel initiatives

We are committed to providing equal employment opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified employees without regard to sex (including pregnancy and childbirth), race, color, religion, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status. M/F/D/V

Wesco Turf, Inc. is an equal opportunity employer. M/F/D/V