Service Leader – Front Office

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

• 203 stylish rooms and suites plus 17 luxury serviced apartments.
• 5 restaurants and lounges, including the legendary Shang Palace
• Convenient for Jeddah’s popular landmarks and Red Sea Mall
• 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.

Job Summary

The Service Leader Front Office is responsible for rooms’ inventory and ensuring that guests’ requests and preferences are met and works on a partnership with the Housekeeping Rooms Controllers to ensure smooth running of rooms’ preparation.

Also supervises the Front Desk, provides guest services and check?in and check?out of guests.

As a Service Leader – Front Office, we rely on you to,

• To have knowledge of the operational systems at Front Office.
• To have knowledge of Shangri?La’s standard operating policies and procedures.
• Be well versed with the daily arrival and the type of arrival guests. Eg, Return guest, Shangri-La Circle, VIP etc.
• To have knowledge of Shangri?La’s Programmes e.g. Golden Circle, FFP, Guest History.
• Builds relationship with guests to delight and gain loyalty.
• Supervises Front Office operation and workflow to maximize guests’ satisfaction.
• Conducts training of new staff when necessary.
• Ensures that “shift reports” are printed and “Traces” are followed up accordingly.

What We Are Looking For

• Minimum of 1 year experience at the Front Office
• Takes ownership and initiative
• Ability to lead a team
• Communicates and writes with fluency in English (as well as the Arabic language)
• Pleasant, friendly, and cheerful attitude

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.