Client Service Executive

Meridian Solutions Inc. is a results driven web & mobile solutions company which brings to you modern web technologies architecting enterprise Internet solutions essential for businesses the world over. We are committed to original, custom project deliverables aimed to help forward-thinking companies achieve and surpass their business goals with unique ideas. We develop solid concepts and ideas and with team work enable our customers to market products and services in a convenient, cost effective way. We strive for excellence and deliver enhanced value to our customers with credibility & trust. Dynamic web designs, mobile application development, e-commerce and digital marketing activities – we deliver!

The Role

You Will Be Responsible For

• Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
• Partnering with the sales team to ensure that new customers are onboarded successfully.
• Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
• Ensuring a high level of customer renewals.
• Building strong product expertise and providing training & ongoing support as required.
• Providing feedback and advocacy on customer pain-points to internal teams.
• Building the sales funnel generating leads via cold calling, emailing and other lead generation activities.
• Handling incoming queries and building good client relationships.
• Ensuring all leads are well qualified by identifying the correct decision makers and understanding their requirements.
• Handing over qualified leads to the sales teams with the objective of closing the sale.
• Maintaining and updating the lead generation database.
• Achieving weekly/monthly targets as set out by the business.

Ideal Profile

• You have at least 1 year experience within a Customer Success or Inside Sales / Sales Development Representative role, ideally within the Ecommerce / Marketplaces, IT Infrastructure / Blockchain / Cloud Computing and IT Services industry.
• You have a proven track record of meeting/exceeding your targets.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You have working knowledge of upselling
• You are a strong networker & relationship builder
• You pay strong attention to detail and deliver work that is of a high standard
• You are highly goal driven and work well in fast paced environments
• You are willing to undertake 0-30% travel.

Eligible candidates may share updated CV to [email protected]

What’s on Offer?

• Opportunity within a company with a solid track record of performance
• Join a market leader in IT Solutions
• Leadership Role