Operations Supervisor

• Assist with all aspects of operations including event coordination, building maintenance, engineering, audio/visual services, grounds maintenance, event staffing, setups and changeovers (changeovers will be supervised by this position), building security, fire and life safety and customer service.
• Supervise operations staff. Responsibilities include training employees; assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Train staff in all laws, codes, ordinances, policies that conform to corporate standards, procedures, risk management, safety precautions, rules/regulations and emergency procedures.
• Review quantity and quality of work performed.
• Investigate, analyze, and resolve operational problems and complaints.
• Act as a liaison with tenants, contractors, and facility users as needed.
• Maintain equipment and inventory.
• Report irregularities, discrepancies, damage or loss of property or any other safety concerns to Manager.
• Monitor all clock-ins/outs and assigned breaks.
• Oversee personnel and perform various duties to ensure that the day-to-day operations of the facility are met. The operation of a forklift, which is not limited to loading/unloading delivery trucks, transporting trash to proper disposal areas, and maintaining the buildings overall appearance.
• All other duties and responsibilities as assigned
• Work extended and/or irregular hours including nights, weekends and holidays, as needed.

Qualifications

• Possess skills and experience in supervising/training personnel, scheduling, time management, and purchasing procedures.
• Engage in decision-making that is generally governed by procedure and guided by policy. Communicate through verbal, email or written means to supervisors, managers and upper management.
• Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
• Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
• Demonstrate knowledge of practices and procedures related to event set-up and conversions; typical methods and techniques for cleaning and maintaining equipment; and proper use and care of hand and power tools.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
• Read and comprehend blueprints, drawings, operating and maintenance instructions, and other related materials.
• Follow oral and written instructions.
• Be licensed and insured to operate a motor vehicle in the United States.
• Able to obtain forklift, scissor lift & boom lift certification annually.
• Possess any licenses, certificates or training required by local, state or national authorities for the operations of the equipment found in the facility, in particular forklift.
• Remain flexible and adjust to situations as they occur.

Education And Work Experience

High School diploma or GED, and two (2) years experience and/or training in the public assembly facility industry in a supervisory or management position; or any equivalent combination of education and experience.

PHYSICAL DEMANDS

• Ability to read words and numbers in printed form and on a computer
• Ability to speak clearly with proper diction
• Walk/stand for extended periods during a shift
• Require the physical ability to push loaded dolly and operate a variety of building service equipment
• Climb stairs and lift up to 50 lbs. of equipment
• Hearing sufficient to clearly hear voices, alarms, bells, and horns
• Ability to travel by automobile
• Ability to use standard office equipment
• Ability to work in confined spaces.
• Ability to work at heights on a railed catwalk.

WORKING ENVIRONMENT/CONDITIONS

• Majority of work is indoors
• At times may require being outside during adverse weather
• May be exposed to a high noise level for extended periods of time, related to event type
• May be exposed to bodily fluids during course of work

Hours Of Work And Travel Requirements

• This position requires working extended and/or irregular hours including nights, weekends, and holidays, as needed.
• Ability to work with limited supervision and as a team member. Requires ability to work flexible hours, including nights, weekends, and holidays, in addition to normal business hours.