Functional Head, SSC, Shared Service Office, Customer Service

At Welspun, we strongly believe in our purpose to delight customers through innovation and technology, achieve inclusive and sustainable growth to remain eminent in all our businesses. From Homes to Highways, Hi-tech to Heavy metals, we lead tomorrow together to create a smarter and a more sustainable world

Job Purpose/ Summary

To bring in corporate discipline among the employees if Welspun Group and also to inculcate the culture of sublime ethical business conduct in every walk of professional life.

Job Title

Functional Head, SSC, Shared Service Office, Customer Service

Job Description
Business Accountability Lead a high performing Shared Services team, oversee the day-to-day operations ensuring that all standards are met and procedures are followed. Establishes priorities and schedules of main activities. Work Culture Develop and maintain collaborative partnerships with users of Shared Services and foster a collaborative and productive culture and work environment Process Improvement – Reviews and monitors SSC-related services to identify trends and problem areas, reporting on risks, key performance indicators and proposed corrective action or new approaches – Provide leadership for continued process improvement as well as an understanding of transactional processes and systems in order to effectively and successfully move the department forward. – Develops and implements new work methods and procedures of the SSC; recommends procedural changes to improve SSC efficiency and ensures appropriate implementation of decisions made by senior management Designing – Analyze and re-design Shared Services business processes, elicit and document requirements, test and validate technology solutions, and provide end user support. Manpower Budgeting and General Administration Prepares and monitors the SSC budget Plans and monitors staffing overseeing recruitment and any other administrative functions related to the smooth functioning of the SSC, Supervises staff, managing performance, staff development, training and careers

Principal Accountabilities
Operations 2. SLA Management 3. Stakeholder and Customer Satisfaction / Management 4. Project Transition

Key Interactions

NA

Experience

13-18 years of experience

Competency Name

Competency Name Proficiency Level Risk Assessment Business Acumen Project Management Networking Organizational Performance Governance Data Analysis Global Mind-set Business & Commercial acumen Entrepreneurship People Excellence

Additional Section (Can Be Added, If Required.

NA