Receptionist

Who We Are

We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management.

We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa – even globally, depending on their portfolio.

We manage the maintenance of Data Centres and is committed to the provision of an efficient and effective critical engineering maintenance service. The primary function is to ensure 100% uptime of engineering services to ensure there is zero impact to the client’s business operations.

Why choose us

Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you’ll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

About The Role

We are looking for a highly organized and customer-focused Receptionist to be the first point of contact for all individuals entering the facility. In this position, you will play a crucial part in ensuring smooth daily operations by providing essential administrative support and facilities coordination.

You will greet visitors, manage incoming calls, and assist with a variety of administrative tasks, while also supporting the facilities team with coordination duties. By effectively managing these responsibilities, you will help create a welcoming environment for clients, employees, and visitors, contributing to a positive experience and the overall efficiency of the site.

What You Will Bring

• Education and Experience:
• Grade 12 (Secondary School Certificate)
• Additional certifications in office administration or facilities management are an advantage
• At least 2 years of relevant experience in a receptionist, administrative, or customer service role, ideally in a facilities management or corporate environment
• Experience in a client-facing or front-desk role is highly desirable
• Skills Required:
• Strong administration skills with attention to detail
• Professional telephone etiquette and communication skills
• Excellent verbal communication skills, with the ability to interact at all management levels
• Proficient in standard office software (Microsoft Office Suite, email, and scheduling software)
• Knowledge Required:
• Basic understanding of health and safety protocols, including emergency procedures
• Knowledge of basic facilities management tasks, including handling maintenance requests and coordinating office logistics
• Familiarity with security procedures, visitor registration, access control systems, and confidentiality
• Competencies Required:
• Strong communication skills
• High drive and productivity levels
• Customer and quality-focused mindset
• Accuracy and attention to detail
• Problem-solving and decision-making abilities

What You Will Be Doing

You will be responsible for the following:

• Reception and Front Desk Duties
• Greet visitors, employees, and contractors in a professional and welcoming manner
• Manage visitor sign-ins and direct them to the correct location, keeping accurate visitor logs
• Answer and route phone calls to the appropriate departments, taking messages when necessary
• Receive, sort, and distribute mail, packages, and deliveries to the relevant parties
• Administrative Support
• Schedule appointments, meetings, and events, ensuring no scheduling conflicts
• Input and update data such as visitor logs, incident reports, and site-related information
• Organize and file documents (both physical and electronic) for easy access and retrieval
• Draft emails, letters, and other documents as required
• Facilities Coordination
• Serve as the main point of contact for facility-related issues or maintenance requests
• Oversee meeting room bookings and ensure they are fully equipped with necessary materials and technology
• Monitor and order office supplies, including stationery, printer cartridges, and cleaning materials
• Ensure safety procedures are communicated to visitors and assist with emergency protocols when needed
• Coordinate with third-party contractors, vendors, and suppliers for repairs or installations
• Assist in organizing company events, meetings, or conferences held at the site
• Ensure office equipment (e.g., copiers, printers) is functioning and well-maintained
• Support facilities managers with generating regular reports on building performance and office utilization

If you are detail-oriented, thrive in a fast-paced environment, and have excellent communication skills, this is an exciting opportunity to join our team and make a meaningful impact.