ZAIN1478 – Generation Z, Collection and Assisted Welcome Call Trainee

To manage the collection of overdue payments and provide a warm, welcoming experience to new customers through assisted welcome calls. This role aims to ensure timely collections while fostering positive customer relationships.

Main Responsibilities and Duties

• Conduct outbound calls to customers for the purpose of collecting overdue payments.
• Provide a friendly and informative welcome call to new customers, guiding them through services and Payment setup.
• Maintain accurate records of customer interactions and collection efforts in the database.
• Resolve customer inquiries and issues related to their accounts or collections.
• Develop and implement effective collection strategies to improve recovery rates.
• Send loan collection cases to court when necessary, following company policies and legal guidelines.
• Collaborate with other departments to address customer needs and enhance service delivery.
• Monitor and report on collection performance metrics.

Skills and Knowledge

• Strong verbal communication skills.
• Proficiency in negotiation and conflict resolution.
• Knowledge of collection regulations and compliance standards.
• Familiarity with products and services.
• Ability to work with databases and customer management software.
• Strong organizational skills and attention to detail.

Education and Experience

• Bachelor’s degree in Finance, Business Administration, or any relevant field.
• 0 – 2 years’ experience.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

• Resume/CV
• Passport-size photograph
• Highest Education Qualification