Front Office Associate

Job Title: Front Office Associate

Job Location: Sernabatim Goa

Company: Sanda Hotels Bay Watch Resort Goa

Title: Steward

Job Type: Full-time/Part-time

Job Description

We are seeking a motivated, friendly, and professional Front Office Associate to be the first point of contact for our clients and visitors. The successful candidate will provide exceptional customer service while handling various administrative tasks to ensure the smooth operation of the front office. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Greet and welcome visitors with a positive, helpful attitude.
• Answer and direct incoming phone calls to appropriate departments or individuals.
• Handle customer inquiries, providing accurate information and assistance.
• Maintain a neat and organized front office area.
• Process incoming and outgoing mail, packages, and deliveries.
• Schedule appointments, meetings, and conference room reservations.
• Assist with the preparation of materials for meetings and events.
• Manage office supplies inventory and reorder as needed.
• Maintain client records and files, ensuring confidentiality and organization.
• Provide administrative support to various departments, as needed.
• Coordinate office activities, including visitor check-in and employee scheduling.
• Handle basic accounting tasks, such as processing payments or invoicing.
• Ensure the front office environment is welcoming, clean, and well-maintained at all times.

Qualifications

• High school diploma or equivalent required; some college or relevant certifications preferred.
• Previous experience in a customer service, receptionist, or administrative role is a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to maintain professionalism and confidentiality.
• Positive attitude and excellent interpersonal skills.
• Ability to work independently and as part of a team.
• Experience with phone systems and office equipment (e.g., fax, scanner) is a plus.

Working Conditions

• Office environment with occasional standing or walking.
• Full-time/part-time schedule with occasional overtime as required.

Benefits (if Applicable)

• Health insurance (medical, dental, vision).
• Paid time off (vacation, sick leave, holidays).
• Retirement plan (401k).
• Opportunities for career growth and advancement.

How To Apply

Please submit your resume and cover letter to [email address] with the subject line “Front Office Associate Application.”