Student Service Officer (Telecaller)

Company Overview

Aakash Educational Services Limited (AESL) is a leader in the Indian test-prep industry, with a history of over 33 years. The company offers comprehensive preparatory services for Medical and Engineering Entrance Exams as well as competitive exams. Aakash aims to enhance education through innovative technology-driven hybrid programs. With 250+ centers across India and a strong track record, Aakash is dedicated to a ‘Student First’ philosophy, transforming the educational experiences of countless students.

Job Overview

We are seeking a Junior Student Service Officer Telecaller to join our team at Aakash Educational Services Limited. This full-time position is based in several locations including Bengaluru, Coimbatore, Thanjavur, Udupi, Vijayawada, Chennai, and Hyderabad. The candidate will play a key role in assisting students over the phone, guiding them through Aakash’s offerings, and enhancing their educational journey.

Qualifications And Skills

• Problem Solving (Mandatory skill): Ability to identify student needs and provide actionable solutions effectively.
• Communication (Mandatory skill): Excellent verbal and written communication skills for effective interaction with students and parents.
• Teamwork (Mandatory skill): Capability to work collaboratively within the student services team to achieve goals.
• Attention to Detail: Careful and precise communication to ensure accurate sharing of information with students.
• Time Management: Efficiently manage multiple calls and tasks within given timelines to ensure optimal student service delivery.
• Critical Thinking: Analyze student queries to provide tailored advice and support, enhancing their educational experience.
• Adaptability: Flexibility in adjusting to evolving processes and student needs, ensuring seamless service.
• Technical Skills: Proficiency in using telecommunication software and tools for effective student engagement.

Roles And Responsibilities

• Receive incoming calls from students and parents, addressing queries about Aakash’s programs and services effectively.
• Provide guidance and support to students in their test preparation journey, emphasizing Aakash’s offerings.
• Assist in the enrollment process by providing accurate information and resolving any concerns promptly.
• Collaborate with the student services team to enhance service quality and student satisfaction continuously.
• Maintain detailed records of student interactions for future reference and follow-up.
• Participate in training sessions to stay updated with the latest programs and services offered by Aakash.
• Contribute to process improvements by providing feedback and suggestions for better student interactions.
• Engage in regular performance evaluations to meet personal and team objectives, aligned with Aakash’s ‘Student First’ approach.