Court Operations Associate – Winona County

The Court Operations Associate position is a fast paced, highly detail orientated position with a variety of responsibilities such as performing advanced clerical work, providing exceptional customer service, and ensuring compliance with applicable court rules, policies, and standards.

We are looking for a reliable and friendly front counter associate to join our team. As the first point of contact for court users and justice partners, you will play a key role in ensuring that our office runs smoothly and that all court users receive excellent service. A typical day involves processing new court filings, responding to court user inquiries in person, by phone, or via email, and processing payments.

Duties require the application of independent judgment and the interpretation of established laws, policies, procedures, regulations based on training and knowledge gained through experience on the job.

What You Will Do

The following are examples of major job duties expected of this position

• Perform the full range of court operation work that may involve responsibility for a specific area of court case processing
• Perform a variety of advanced clerical functions and multiple case types
• Provide assistance to attorneys, parties, self-represented litigants, judges, and the public by responding to a variety of questions in-person, over the phone, by mail, and/or electronically
• Review, enter, record, and update case information using an electronic case processing system and related applications and equipment
• Schedule and maintain court calendars
• Receive, process, and receipt payments due to the court

What You Must Have

The Minnesota Judicial Branch recognizes the diverse set of skills, strengths, and attributes that an individual may bring into a role. If you have any combination of the experience, training, and education required for this position, apply today!

• High school diploma or equivalent
• One (1) year of relevant job experience or greater, which may include but is not limited to customer service, administrative work, office, and clerical work

Nice to Have

• Certificate or degree in a related field
• Considerable knowledge of court procedures, policies, and records management
• Experience working with the court’s electronic case processing system

What You Will Bring

• Ability to learn rules of court, state statutes, case processing, policies, and procedures of the area of court assigned
• Knowledge of basic math
• Skill in navigating difficult situations and resolving conflict in a respectful and courteous manner
• Ability to effectively support court users who have limited experience with the judicial system
• Ability to provide exceptional customer service while working under pressure in a high volume, fast-paced environment
• Skill in the operation of a personal computer, including electronic case management system and related applications and equipment
• Ability to handle sensitive and confidential information appropriately and in compliance with all applicable court rules, policies, and statutes
• Ability to communicate effectively, both orally and in writing
• Well organized, detail oriented, and analytical