Desktop Support Engineer L2

Job Description: Desktop Support Engineer L2

Location: Bengaluru, Karnataka

Experience: 4-5 years

Salary: Up to 9 LPA

Role Overview

We are seeking a skilled and motivated Desktop Support Engineer L2 to join our team in Bengaluru. The ideal candidate will possess strong technical expertise, a problem-solving mindset, and a customer-first approach. You will be responsible for delivering high-level support for desktop systems, applications, and network-related issues.

Key Responsibilities

• Desktop & Application Support:
• Troubleshoot and resolve Level 2 issues related to hardware, software, and operating systems (Windows/Linux/Mac).
• Provide support for business-critical applications, ensuring minimal downtime.
• Manage software installations, updates, and patches.
• Network Support:
• Troubleshoot network connectivity issues, including LAN, WAN, VPN, and Wi-Fi.
• Assist in managing switches, routers, and firewalls when required.
• Hardware Maintenance:
• Diagnose and resolve hardware-related issues with desktops, laptops, and peripherals.
• Coordinate hardware replacements or repairs with vendors.
• User Support & Training:
• Provide guidance to end-users on system functionalities and best practices.
• Create and maintain technical documentation and user manuals.
• System Security & Compliance:
• Ensure compliance with company policies related to IT and cybersecurity.
• Monitor and resolve antivirus, malware, and other security alerts.
• Incident Management:
• Log, prioritize, and resolve tickets within the defined SLA.
• Escalate unresolved issues to Level 3 teams or external vendors.

Key Skills & Qualifications

• Technical Expertise:
• Proficiency in managing Windows, macOS, and Linux systems.
• Strong knowledge of Active Directory, Group Policies, and DNS/DHCP.
• Hands-on experience with Office 365, Microsoft Teams, and similar applications.
• Familiarity with virtualization tools like VMware or Hyper-V.
• Network Skills:
• Strong understanding of TCP/IP, DHCP, and DNS.
• Experience with VPN and network troubleshooting tools.
• Certifications (Preferred):
• CompTIA A+, Network+
• Microsoft Certified Solutions Associate (MCSA) or equivalent
• ITIL Foundation Certification
• Soft Skills:
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.

Why Join Us?

• Competitive salary package up to 9 LPA.
• Opportunity to work in a dynamic and collaborative environment.
• Professional growth and learning opportunities.
• Comprehensive health and wellness benefits.