Head of Customer Success Enterprise
Job Description
TITAN is a no-code, web-based platform in the Salesforce ecosystem that streamlines form creation, data collection, and workflow automation. It enables businesses to create customizable, user-friendly forms directly within Salesforce for seamless integration and efficiency.
We’re hiring a Head of Enterprise Customer Success to lead and scale our enterprise customer success strategy, focusing on driving satisfaction, retention, and growth in collaboration with cross-functional teams.
Responsibilities:
- Develop and execute a strategic vision for enterprise customer success.
- Build and lead a high-performing team, overseeing hiring, mentoring, and performance.
- Manage key enterprise accounts, fostering long-term relationships with decision-makers.
- Drive onboarding, adoption, and retention for enterprise clients to ensure success.
- Create success plans aligned with client goals and measurable outcomes.
- Align customer success initiatives with sales, product, and marketing strategies.
- Represent customer feedback to influence product development and roadmaps.
- Support upsell and renewal efforts to drive revenue growth.
- Track and report KPIs (e.g., NPS, CSAT, churn) to measure success and identify opportunities.
- Deliver insights on portfolio health to executive leadership.
Requirements:
- 8+ years of experience in customer success, account management, or a related field, with at least 4 years focused on enterprise clients.
- Bachelor’s degree in business, Technology.
- Proven track record of managing and scaling enterprise customer success programs in a SaaS environment.
- Exceptional leadership and team-building skills, with experience managing distributed teams.
- Strong communication and relationship-building abilities, with a focus on executive-level engagement.
- Data-driven mindset with expertise in customer success metrics and reporting tools.
- Experience working within the Salesforce ecosystem is a significant advantage.
- A proactive, problem-solving approach and the ability to thrive in a fast-paced, growth-oriented environment.
Why Join TITAN?:
- Work with a dynamic and innovative team in a fast-growing SaaS startup
- Collaborate with industry-leading clients and gain exposure to cutting-edge technologies
- Enjoy the flexibility of remote work and a healthy work-life balance
- Competitive compensation package and opportunities for professional growth and development
Diversity Policy:
At TITAN, we embrace diversity as a source of innovation and strength. We’re dedicated to creating an inclusive environment where everyone’s unique perspectives are valued and celebrated.