Customer Support Executive

Company Overview:

The Golden Rise, located in Hyderabad’s vibrant Gachibowli district, is a premier talent outsourcing firm. We specialize in connecting skilled professionals with top multinational corporations and innovative startups, fostering career growth and organizational success.

Position Summary:

We are seeking a proactive and customer-focused Customer Support Executive to join our support team. This role involves providing exceptional customer service, resolving queries, and ensuring customer satisfaction.

Key Responsibilities:

Customer Interaction: Handle customer inquiries via phone, email, or chat, ensuring timely and accurate responses.

Problem Resolution: Identify customer issues, troubleshoot problems, and provide effective solutions.

Documentation: Maintain detailed records of customer interactions, inquiries, complaints, and resolutions.

Product Knowledge: Stay updated with company products and services to provide accurate information to customers.

Feedback Collection: Gather customer feedback and suggestions to help improve products, services, and customer experience.

Team Collaboration: Work closely with other departments to resolve complex customer issues and enhance service quality.

Process Improvement: Suggest and implement improvements to customer service processes for efficiency and effectiveness.

Performance Metrics: Meet and exceed key performance indicators (KPIs) related to customer satisfaction and service quality.

Compliance: Ensure adherence to company policies and procedures while dealing with customers.

Customer Retention: Build strong relationships with customers to enhance loyalty and retention.

Qualifications:

• Bachelor’s degree in any field.
• Proven experience in customer support or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer support software and CRM systems.
• Ability to handle multiple tasks and prioritize effectively.
• High level of empathy and customer-centric approach.
• Strong organizational skills and ability to work in a fast-paced environment.

What We Offer:

• Competitive salary and benefits package.
• Comprehensive training and mentorship programs.
• Opportunities for career growth and professional development.
• A supportive and collaborative work environment.
• Please note, a small registration fee is required from applicants.

Location:

Gachibowli, Hyderabad

Application Process:

Interested candidates should apply by submitting their resume and a cover letter outlining their qualifications and interest in the Customer Support Executive role at The Golden Rise’s career portal.