Customer Support Executive
Job Description
Company Overview:
The Golden Rise, located in Hyderabad’s vibrant Gachibowli district, is a premier talent outsourcing firm. We specialize in connecting skilled professionals with top multinational corporations and innovative startups, fostering career growth and organizational success.
Position Summary:
We are seeking a proactive and customer-focused Customer Support Executive to join our support team. This role involves providing exceptional customer service, resolving queries, and ensuring customer satisfaction.
Key Responsibilities:
Customer Interaction: Handle customer inquiries via phone, email, or chat, ensuring timely and accurate responses.
Problem Resolution: Identify customer issues, troubleshoot problems, and provide effective solutions.
Documentation: Maintain detailed records of customer interactions, inquiries, complaints, and resolutions.
Product Knowledge: Stay updated with company products and services to provide accurate information to customers.
Feedback Collection: Gather customer feedback and suggestions to help improve products, services, and customer experience.
Team Collaboration: Work closely with other departments to resolve complex customer issues and enhance service quality.
Process Improvement: Suggest and implement improvements to customer service processes for efficiency and effectiveness.
Performance Metrics: Meet and exceed key performance indicators (KPIs) related to customer satisfaction and service quality.
Compliance: Ensure adherence to company policies and procedures while dealing with customers.
Customer Retention: Build strong relationships with customers to enhance loyalty and retention.
Qualifications:
- Bachelor’s degree in any field.
- Proven experience in customer support or a similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using customer support software and CRM systems.
- Ability to handle multiple tasks and prioritize effectively.
- High level of empathy and customer-centric approach.
- Strong organizational skills and ability to work in a fast-paced environment.
What We Offer:
- Competitive salary and benefits package.
- Comprehensive training and mentorship programs.
- Opportunities for career growth and professional development.
- A supportive and collaborative work environment.
- Please note, a small registration fee is required from applicants.
Location:
Gachibowli, Hyderabad
Application Process:
Interested candidates should apply by submitting their resume and a cover letter outlining their qualifications and interest in the Customer Support Executive role at The Golden Rise’s career portal.