Customer Service Executive, Americas

Who We Are: At Huda Beauty, our Vision is to lead in creating a democratized beauty industry where power is given back to people to define, create, and enjoy beauty for themselves! Launched by award-winning beauty powerhouse Huda Kattan in 2013, Huda Beauty is one of the world’s fastest growing beauty brands. As a company, we are fueled by purpose which allows us to approach things differently so that we can create products, content, and a community like no other. A lot has changed since our launch in 2013, but something that will forever remain at the core of Huda Beauty is our focus on business excellence and our unwavering passion for kindness!

Summary: Huda Beauty is looking to hire a talented and detailed oriented Customer Supply Chain Executive, based in our New York office. The ideal candidate will be a self-starter, enthusiastic, and will play a starring role in helping craft and implement strategies and workflows with a specialized focus on order management and inventory transactions to assist our Customer Service and Supply chain teams.

Requirements

Essential Duties and Responsibilities:

Order Processing

• Manage the daily processing of all sales orders and allocations (manual or EDI) within ERP to process on time and in compliance with retailer routing guides
• Primary contact for retailers on any PO inquiries or revisions as well as working closely with 3PL warehouse to meet all fulfillment and shipping requirements for orders
• Responsible for daily processing of transfers, IRFs, sampling, subscription box orders validating inventory allocations as well as managing timelines and communication
• Publish weekly order shortage reporting for internal stakeholders for back in stock ETAs as well as fill rate reporting to retail partners for compliance and replenishment
• Update and dispute retailer compliance infractions and shortage variances
• Maintain retailer launch POs working closely with planning team against forecast allocations

Inventory Transactions

• Manage upcoming inventory ETAs with supply planning teams to maximize in stocks across POs
• Issue approved RTVs to retailers in coordination with sales planning following process through delivery and inventory reconciliation with 3PL warehouse
• Perform daily inventory transactions and adjustments in accordance with 3PL movements analyzing and alerting variances and damages threshold
• Support inbound and GRN inventory transactions by coordinating with global logistics
• Operational support in providing ad hoc inventory and order reporting as needed

Requirements:

• 3-4 years in similar role within a CPG / B2B business
• Experience and familiarity with order processing and analyzing large data sets
• Strong excel skills and proven ability to reconcile data variances and maintain reports
• Experience working with ERP and/or EDI systems
• Background with some logistic knowledge and working with 3PL partners
• Excellent attention to detail and communication skills for liaising with internal and external stakeholders
• Beauty or lifestyle experience preferred
• Team player willing to wear many hats and thrives in a scrappy environment

Benefits

Our Benefits & Perks:

• Monthly “Self-Love Days” – at company discretion
• 401(k) matching contributions
• Premium Medical/Dental/Vision coverage for employee plus dependents
• Monthly coaching sessions with our in-house Success Coach
• Employee discounts on all Huda Beauty products
• Hybrid working schedules (home & office)
• Quarterly product gifting

Huda Beauty is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination. We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status. If you need reasonable accommodation at any point in the application or interview process, please let us know.