Scheduler (Dental Office)

Position Description

JOB TITLE: Scheduler – Dental

DEPARTMENT: Operations – Dental

SUPERVISOR: Practice Manager

STATUS: Non-Exempt

IMPORTANT NOTE

THIS DOCUMENT DOES NOT CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT

Job Summary

Under the direct supervision of the Practice Manager, the Scheduler is responsible for scheduling patient appointments. The Scheduler confers with incoming and outgoing patients/visitors, assisting them as needed. The Scheduler interacts with patients/visitors in a courteous, appropriate, respectful manner at all times and without exception. This position receives incoming calls and routes appropriately. The Scheduler shall take messages when necessary and shall forward such to the intended party in a timely, responsible manner. This position performs the following duties in accordance with the established policy and procedures of New Horizon Family Health Services.

DUTIES PERFORMED

• Receives incoming telephone calls, transfers calls to appropriate department or person. Forwards messages in a timely manner.
• Screens telephone calls, takes messages, records received information accurately and disseminates messages to appropriate person.
• Maintains daily patient appointment scheduling, answers incoming telephone calls, makes patient appointment reminder calls, and retrieves medical records, if necessary.
• Registers and/or updates patient demographic information into the patient accounting system on a daily basis.
• Notifies member of management of suspicious activity observed in or around Center property.
• Maintains a neat/well-organized work area.
• Provides cross coverage for the Patient Service Representative position as required.
• Participates in CQI, other internal committees, special projects/observances or activities that promote improvements in organizational performance and/or advance the mission, goals and objectives of New Horizon Family Health Services.
• Must hold all patient Protected Health Information (PHI), other patient personal information and agency information in confidence, in accordance with the attached Employee Confidentiality Statement.
• Actively participate in and comply with all aspects of the NHFHS Corporate Compliance Program, follow the Program Code of Conduct and obey all relevant laws, statutes, regulations and requirements applicable to Medicaid, Medicare and other State and Federal health care programs.
• Performs end of day (EOD) and end of month (EOM) tasks and reporting.
• Observes schedule for work, lunch and breaks.
• Performs any other duties as assigned by the Practice Manager, Chief Operating Officer, CEO or designee in their absence.
• Help with incoming referrals (HCH, GHS PACE, etc. )

New Horizon Family Health Services, Inc. reserves the right to revise or change job duties and responsibilities as the need arises. THIS DOCUMENT DOES NOT CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT.

Qualifications

Education

A minimum of high school diploma or equivalent.Secretarial/Office/business system training and/or experience.

Experience

Preferably two (2) years experience in medical office, telephone switchboard operator or related area.

Other Requirements

• Has ability to speak and communicate effectively with co-workers, patients and the public.
• Has pleasant personality, pleasing, professional appearance and disposition.
• Must be punctual and extremely reliable.
• Has ability to understand and follow in detail both verbal and written instructions.
• Exercises discretion and sound judgment when dealing with patients, visitors and co-workers.

Benefits

New Horizon Family Health Services offers a robust and comprehensive benefit package to full time employees. These choices/options include:

• Vacation plus holidays and sick leave

Optional Benefits which include

• Medical (PEBA State Health Plan), Dental and Vision benefits
• Flexible Spending and Health Savings Accounts
• Voluntary Life Insurance
• Short Term Disability and Long Term Disability
• Optional contribution to a 403 (b) Retirement Plan, with up to 4% employer match after the first year of employment
• Continuing education courses through SC AHEC

Mission

Our Mission is to provide quality, affordable, compassionate patient-centered health care to improve the health of the communities we serve. Our Vision is that our community will be one of the healthiest in the Nation. Superior patient care is the hallmark of NHFHS.

Community

Greenville, South Carolina is the perfect place to live, work, and play. Greenville is surrounded by mountains, lakes, hiking & biking trails, as well as recreational activities including golf, tennis, water sports, cultural performances and more. Geographically located between Atlanta, GA and Charlotte, NC, with beaches just 3.5 to 4 hours away.

We are an Equal Opportunity employer.