Member Support Coordinator

NCSA College Recruiting is the world largest college recruiting platform, providing student-athletes content, tools, coaching and access to a network of 40,000 college coaches across 37 sports. NCSA is an online experience of IMG Academy, the world’s leading sports education brand and one of the Best and Brightest Companies to Work For in the Nation in 2024 and Top Remote Places to Work in 2024. IMG Academy provides a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. Additional on-campus and online experiences include:

• Boarding school and camps, via a state-of-the-art campus in Bradenton, Fla.
• Online coaching via IMG Academy+, with a focus on personal development through the lens of sport and performance

Member Support Coordinator

Position Summary

The Member Support Coordinator will provide customer support in all aspects of maintaining member ships of NCSA student-athletes. The position will allow the Member Support Coordinator to communicate and interact with student-athletes and their families on a regular basis. The Member Support Coordinator will manage inbound contact from families throughout their recruiting process and provide sport-specific advice and information.

Position Responsibilities

• Manages all forms of inbound contact (phone calls, emails, texts) from member s of the NCSA network.
• Provides a world-class customer experience to NCSA’s clients.
• Critically evaluates the status of every client with whom one interacts and provide direction to ensure the member stays on a path towards success with his/her member ship
• Proactive outreach to clients who are not progressing and need direction, to ensure each member stays on path towards success.
• Helps clients understand the steps they need to take to maximize their recruiting potential and their member ship at NCSA

Knowledge, Skills, And Abilities

• Associate’s Degree or customer service experience
• World-class customer service skills
• Organized and detail oriented
• High level problem solving skills
• Strong work ethic with team player attitude and mentality
• Professional, friendly phone demeanor
• Excellent writing skills
• Proficiency with Microsoft Word, Excel and Outlook
• Goal-oriented with a desire to succeed.
• Passionate about college athletics
• Ability to work weekends

Schedule/Compensation

• Full-Time
• 40 hours per week

Background Requirements

• Requires a background check upon offer

Benefits

As a full-time member of our team, you will enjoy a comprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part-time roles.

• Comprehensive Medical, Dental and Vision
• Flexible Spending Account and Health Savings Account options
• 401k with an Employer Match
• Short Term and Long Term Disability
• Group and Supplemental Life & AD&D
• Gym Discount Program
• Pet Insurance
• Wellbeing Program
• and more!

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Get To Know Us Better

www.ncsasports.org

www.ncsasports.org/careers

NCSA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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