Dispatcher

The Lindi Corp has been proudly operating in the Mesquite area for over 15 years as a leading plumbing and HVAC company. We are currently seeking a Dispatcher to coordinate and schedule service calls, maintenance, and installation appointments for field technicians in a timely and efficient manner. This role ensures optimal routing of technicians, effective communication with customers, and the smooth operation of the daily schedule. The dispatcher plays a critical role in customer satisfaction by providing prompt, accurate service while supporting field staff and the office team.

This is a great opportunity to get in with a fast-growing business where everyone on the team is valued. You must be able to work independently and with others as needed, while being a positive member of the whole team.

Responsibilities

• Receive and manage incoming service requests, including emergency calls, from customers
• Schedule service appointments for plumbing and HVAC technicians based on availability, location, and skill set
• Optimize technician routes to minimize travel time and improve efficiency
• Confirm appointments with customers, providing estimated service times and ensuring they are prepared for the visit
• Maintain clear and professional communication with customers before, during, and after appointments
• Notify customers of any delays, changes to schedules, or issues affecting their service
• Communicate with field technicians regarding the day’s schedule, job details, and any special instructions
• Monitor technician progress throughout the day to ensure jobs are completed on time
• Adjust schedules as needed to accommodate emergencies, last-minute changes, or unexpected delays
• Accurately record service call details, customer information, and technician dispatches in the company’s system or dispatch software
• Maintain organized records of completed jobs, including any follow-up work required
• Ensure all service tickets are properly documented, invoiced, and closed

In addition to a competitive wage there are excellent benefits including

• 100% paid insurance premiums on medical, dental, and vision for the employee
• Employee family medical plans available
• 401k & Roth 401k plans with up to a 4% company match
• 100% paid long-term disability insurance
• Paid life insurance plan
• 2 floating holidays
• 6 paid holidays
• Vacation pay
• Paid weekly

Requirements

• Minimum of 2 years of office management experience, preferably in HVAC or plumbing services
• Strong communication skills both verbal and written
• Excellent communication and customer service skills
• Experience with CRM and scheduling software (e.g., ServiceTitan, FieldEdge)
• Basic understanding of HVAC and plumbing terminology and operations preferred
• Experience with QuickBooks or other accounting software
• Professional appearance and demeanor
• Great work ethic
• Must be able to pass a background check