Airport Sales & Service Manager

The Airport Sales & Service Manager is responsible for the day-to-day management of flyadeal Airport Sales Offices and Group Desk, managing the teams to ensure revenue and customer targets are achieved. Strategic focus on managing and evolving policies and systems to support flyadeal goals and identifying revenue opportunities for flyadeal across all airport locations.

Key Responsibilities:

• Day to day manage the Airport Sales teams, within agreed guidelines and budgets, continually identifying and delivering cost efficiencies and revenue and process improvements.
• Manage of ASO SOPs and Policies, continuously evolving workflows to deliver improved service and efficiencies.
• Achieve revenue targets, using data to identify high performers and replicate their success across the teams.
• Develop customer feedback process, KPIs and reporting.
• Resolve escalated Customer issues without delay, enforcing flyadeal policies and procedures, escalating to management for further review where required.
• Ensure all team members are fully complied with all SOPs, systems and capable of achieving KPIs and SLAs.
• Produce regular reports to Commercial management, analyzing data to provide actionable insights and recommendations with respect to revenues, policies, and products.
• Work with CEC Manager with regular audits of Navitaire permissions to improve and evolve Commercial Operations SOPs and Policies to support flyadeal goals.
• Develop strong and lasting working relationships with all airline departments to ensure the smooth operation of the business.
• Day to day manage the Group & Charter requests and ensure that all requests are processed within agreed guidelines.
• Develop a strategical plan for the Group Desk function.

Requirements

• Bachelor’s degree in business administration, or any other relevant field
• Minimum 5 years’ experience in a ‘customer first’ B2C environment, out of which minimum 1 year in management.
• Proven achievements in measured revenue and customer service KPIs.
• Excellent presentation skills.
• Sales Knowledge.
• Financial & revenue acumen
• Customer Experience Excellence
• Leadership and communication skills
• Customer Focus
• Cultural Diversity
• Interpersonal Skills