Account Manager (Canada; USA)

The Account Manager maintains relationships with existing customers and manages the day-to-day operations of assigned accounts. Account Managers carry out responsibilities in the following functional areas: customer service, correcting issues, and problem-solving.

Note: This is an after-hour role operating: Monday to Friday or Friday to Tuesday from 11 pm-7 am ET.

Responsibilities

• Developing professional relationships with assigned TRAFFIX customers
• Providing status updates to customers and/or sales when requested
• Working with Customer Service to track shipment pickup, in-transit updates, and deliveries
• Managing in-transit delays to have minimal impact on the customer
• Working with the TRAFFIX Bond Team when TRAFFIX Continuous Bond is in use
• Proactively identifying potential problems and/or issues and providing a solution whenever possible
• Managing customer complaints and providing a resolution
• All related filing and record-keeping

Position Details

• Manage existing customer relationships
• Providing quotes on adhoc and contract business
• Collects all required paperwork (e.g. POD’s) from potential customers and follows up accordingly
• Full cycle order processing ensuring that all loads are accurately received and entered in the TMS system
• Ensures all required paperwork is accurately completed, electronically filed, and communicated to all necessary parties
• Tracks shipments from pickup through delivery, ensuring accurate, up-to-date information is always available and communicated appropriately to customers and team members
• Ensures all customer-specific pickup and delivery KPIs are met
• Communicate any service delays or failures to the customer prior to the occurrence (or as soon as possible)
• Assists drivers on an ongoing basis to find locations, get directions, or contact third parties in order to ensure on-time deliveries

Requirements

• Minimum 2 years of experience as AM with TL/Ground Transportation.
• Experience working with freight forwarders in a fast-paced environment.
• Ability to communicate effectively with employees, carriers, drivers, and customers
• Strong knowledge of North American trucking regulations and geography
• Be able to effectively analyze potential problems/issues and proactively address to minimize the impact on the customer using creative and resourceful problem-solving
• Effective planning and organization with attention to detail and accuracy
• A team player who can also work with minimal supervision

Education & Experience

• 2+ years of experience as an AM in the Transportation environment
• Proficiency in MS Office Suite
• Experience with ground transportation/TL
• Capable of working in a fast-paced environment where quick thinking and proactive problem-solving are required daily.

Department: Account Operations

This is a non-management position

This is a full time position