Fitness Center Director

The Director oversees an engaging and dynamic environment in NIFS state-of-the-art fitness center in downtown Indianapolis. The Director is responsible for operations management by effectively leading a team of staff for effective delivery of member programs and services, membership sales and customer service.

Duties

• Supervises full and part time Managers, Assistant Managers, Fitness Specialists, Personal Trainers, Group Fitness Instructors, Service Desk and Membership Staff. May also include NIFS internship program or volunteers.
• Maintains regular communication with staff:
• Ensures that the fitness center members’ needs are met satisfactorily; verifies that the fitness center’s exercise programs comply with current ACSM standards and recommendations.
• Coordinates the development, integration, and implementation of fitness programs, wellness education programs, and special events: devises incentive program to encourage facility use as well as stimulates interest in fitness center programs.
• Ensures proper records of members
• Provides counsel to Managers regarding onsite staffing and/or customer service issues; assists in resolving member complaints where applicable
• Facilitates staff training for enhanced programming, emergency preparedness and professional development including current CPR/AED and first aid certifications
• Evaluates monthly engagement and membership data for best practices and process improvement; sets expectations with Managers accordingly
• Oversees effective maintenance of NIFS membership database and procedures for accurate and timely customer billing
• Documents routine communication
• Oversees NIFS Athletic Performance services including managing new and existing customer agreements, staff oversight, and effective service delivery. Reports on service outcomes.
• Directs NIFS Continuing Education Services, managing our registered dietitian services through the Allied Health Partners relationship and new customer agreements.
• Oversees NIFS Group Fitness offerings both internally for members and NIFS-community based classes in Indianapolis.
• Administers annual and semi-annual performance reviews to managers and staff (where applicable)
• Oversees timely completion of emergency procedure audits, equipment and cleaning maintenance records, etc…Facilitates equipment repairs and new equipment purchases; ensures a safe and clean environment
• Effectively manages the approved budget and staff spending against the budget; assists in the creation of the operations budget and capital requests for equipment and facility needs.
• Oversees personnel matters related to payroll, onboarding, performance evaluations, terminations and other functions related to NIFS policies in our Employee Handbook.
• Communicates frequently with President and with other directors to ensure efficient operations and member experiences
• Monitors and generates reports from membership software for member engagement in programs and services as well as develops and monitors a strategy for membership sales. Monitors membership goals and effectiveness of campaigns.
• Supports collaborative efforts with NIFS partners and the community
• Maintains familiarity with and abides by the policies stated in the NIFS Employee Handbook
• Performs other duties as assigned

Qualifications

• Education and/or Experience
• Bachelor’s degree in a health-related field from four-year college/university; Master’s degree preferred
• Other work experience in a fitness setting required
• Three to five years of increasingly challenging experience in the field preferred; staff management experience required
• Ability to accurately speak to and demonstrate ACSM guidelines for exercise prescriptions and fitness testing
• Computer Skills
• Knowledge of web browsers or other platforms for responsible use of the internet as a resource
• Knowledge of and demonstrate proficiency with Microsoft Office Suite including Outlook, Excel, Word, and Power Point.
• Knowledge of ABC Gym Management software or similar platforms
• Once trained, the employee should be capable of accurately using NIFS payroll system
• Certifications
• ACSM Certified Exercise Phyisologist preferred
• Other industry-related certifications (CPT, CSCS, etc) acknowledged
• Current CPR/AED/First Aid certification required
• Trained in Universal Precautions annually (provided by NIFS)

Work Location: onsite, Indianapolis, Indiana

NIFS is an Equal Opportunity Employer.

JOB CODE: Fitness Center