Hockey Operations Supervisor

Department: Operations – Hockey

Reports To: Director of Hockey

Contract: 12-Month Fixed Term Contract

Salary Range: up to $60,000 (depending on experience)

About Hawk-Eye Innovations:

Hawk-Eye Innovations is at the cutting edge of sports technology, working with top Hockey leagues to deliver state-of-the-art tracking and video systems. We are looking for a Hockey Operations Supervisor to join our dynamic team and lead the delivery of our innovative solutions in the Hockey arena.

Role and Team Overview:

The Hockey Operations Supervisor oversees our NHL and WHL tracking and replay operations. The ideal candidate will have a foundational understanding of optical tracking as well as AWS and cloud computing, with the ability to manage and provide effective feedback to a team of Operators. This role is pivotal in ensuring the smooth delivery of our cloud-based NHL tracking systems and will require a hands-on approach to problem-solving.

Key Responsibilities:

• Accountable for the live delivery of our Hockey SkeleTRACK and SMART Systems in both the NHL and WHL.
• Liaising with league staff, onsite technicians and internal operators to deliver a flawless operation.
• Identify potential issues and work to find solutions to maximize operational efficiency.
• Execute daily hardware investigations and resolutions.
• Execute software roll-outs and address data investigation tasks.
• Communicate updates across teams and ensure follow-up and resolutions are carried out.
• Assist with leading training sessions across all specific roles and responsibilities.
• Oversee pre-game checks of the systems in accordance with standard procedures and solve problems in a timely manner when issues arise.
• Assist and oversee the operating of the technologies during the game remotely from the Atlanta Office.

Requirements and Skills:

• Hands-on experience with player-tracking technology
• 1+ years of Production/Technical experience.
• Basic knowledge of AWS and cloud computing (training provided if necessary).
• Supervisor experience with the ability to provide regular feedback and coaching.
• Time management skills and ability to work in a high-pressure, live sporting environment.
• Ability to liaise with clients and customers in a professional and approachable manner.
• In-depth understanding of Hockey operations, terminology, and processes.
• Experience in hardware quality assurance and data investigation.
• Ability to prioritize, address high-priority issues and escalate to leadership.
• Strong problem-solving skills and attention to detail.
• Previous experience in a similar role within operations or sports technology.
• Proficient in project management software such as ClickUp.
• Proficient in using presentation tools such as Google Slides and Google Sheets.
• This position will require schedule flexibility, including weekends, late nights, and holidays.
• Willingness to travel occasionally for on-site support and installs.

Why Join Us?

• Be part of a leading company in sports technology.
• Work with top Hockey leagues.
• Opportunity for career advancement.
• Dynamic and innovative work environment.

Apply Today!

Join us in revolutionizing hockey technology. Apply now and be a part of a team that delivers exceptional experiences for our clients and hockey fans around the world!