Customer Service Support

Sokin is a leading B2B financial services provider that enables global payments and receivables for businesses. Our mission: make cross-border transactions cheaper, faster and more transparent – at the best wholesale exchange rate.

We’re a new-age payments solution aiming to empower business trade cross-border with ease, with greater speed, and at reduced cost. Our clients can hold, send, receive and exchange over 75 currencies at a fixed rate through a single access point, as well as benefit from SokinPay’s integrated payment acceptance functionality. With a global infrastructure and industry-leading partners, we are rapidly becoming one of the biggest names in modern remittance.

Sokin has a rapidly increasing client base ranging from sports & entertainment to logistics, travel and more. We have grand plans and are looking to add to our already brilliant team to help us achieve our goals.

Responsibilities

• Reviewing new business applications to ensure customers have provided the necessary information and documentation before compliance reviews.
• Communicating with internal terms and new applicants to gather further information and provide updates.
• Communicate with new applicants to deal with any customer service issues.
• Prioritize and manage your workload to meet service level agreements and internal service delivery standards.
• Support and recommend Improvements in the onboarding process.
• Complete other related tasks as assigned.

Skills Required

• Effective written communication skills.
• The ability to work independently.
• Comfortable operating in a team environment when necessary.
• Willing to work a flexible schedule as needed.

Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in.

The main responsibilities of this role are outlined above; however, this description is not exhaustive, and the job holder may be required to undertake additional duties from time to time to ensure the smooth running of the department. The role may require some working outside our normal working hours.