Junior Systems Administrator
Job Description
Chelsea – New York, NY
Salary Range
$70,000.00 – $90,000.00 Salary/year
Description
About Chelsea Piers:
At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences. We also offer excellent benefits, including medical, dental, and vision insurance; 401(k) matching; paid time off; transportation benefits; tuition assistance; a complimentary membership to Chelsea Piers Fitness; and other exciting venue benefits at Chelsea Piers.
About The Opportunity
We are seeking a motivated and skilled Junior Systems Administrator to join our dynamic IT team. This role focuses on managing and supporting our IT infrastructure, including Microsoft 365 networks, and email security appliances. The ideal candidate will have a strong foundation in IT systems, practical experience with these technologies, and a positive, solutions-oriented approach.
As a Junior Systems Administrator, you will serve as the Level 2/3 escalation point for our Tech Support team, participate in off-hours and on-call weekend rotations, and contribute to the deployment of new projects and break-fix resolutions. This role involves working across all Chelsea Piers venues, providing hands-on support while fostering a collaborative and helpful environment.
Key Responsibilities
- Administer and support Microsoft 365 services, including Intune, Teams, Exchange, SharePoint, and Microsoft Entra (formerly Azure AD)
- Manage user accounts, licenses, and security settings across the organization
- Configure, manage, and troubleshoot network equipment, including Meraki and Netgear devices
- Manage email appliances and implement security measures such as email filtering and anti-spam solutions
- Monitor and maintain Endpoint Detection and Response (EDR) solutions, including SentinelOne
- Administer Microsoft Server environments, including Active Directory, DNS, and File Services
- Serve as a Level 3 escalation point for complex technical issues and support the Tech Support team
- Participate in on-call rotations to address off-hours and weekend support needs
- Contribute to the deployment of new IT projects and ensure successful implementation
- Troubleshoot and resolve hardware, software, and network issues to minimize disruptions
- Document technical solutions and share knowledge with the team
- Maintain a positive and professional attitude while supporting users across all venues
Qualifications
Qualifications
- Strong troubleshooting and problem-solving skills to address technical issues efficiently
- Excellent communication skills, with the ability to simplify technical concepts for non-technical users
- Ability to work independently and collaboratively within a team
- Commitment to providing high-quality support with a positive, customer-focused attitude
Requirements
- Associate’s degree in information technology, Computer Science, or a related field, or equivalent experience
- 1–3 years of experience in a technology support role providing Level 2/3 support
- Basic understanding of networking principles and the ability to troubleshoot issues
- Must be able to lift up to 25 lbs and work in confined spaces for hardware setup
- Industry certifications (e.g., Microsoft, CompTIA, Cisco) are highly desirable