Front Office Executive

Headquartered in the Kingdom of Bahrain, Union World Building W.L.L is a diversified Construction and Civil Engineering Company. We have subsidiary companies including Era Real Estate, Union Wood Work, Union Aluminum etc. The company has expanded its regional presence and eve making it capable of undertaking a range of projects related to building construction, civil and electro-mechanical works, and infrastructure works. The company is committed to adopting the best business practices and maintaining the highest international standards while giving the highest priority to the environment and occupational health and safety.

The Role

You Will Be Responsible For

• Ensuring strong customer service levels are met in line with Company objectives.
• Supporting the customer service team in resolving escalated issues or complaints.
• Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery.
• Developing plans to improve customer experience and satisfaction along with other internal stakeholders.
• Recruiting, training, coaching and performance managing the customer service team.
• Managing a team of 6-10 people.

Ideal Profile

• You have at least 2 years experience within a Construction or Customer Service role, ideally within the Asset Management, Other Services and Real Estate industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You have working knowledge of Teamwork, Communication Skills, Interpersonal skills, Leadership skills, Hospitality management, Computer skills, Creative skills and Help desk skills
• You pay strong attention to detail and deliver work that is of a high standard
• You are a strong team player who can manage multiple stakeholders
• You are a strong networker & relationship builder

What’s on Offer?

• Leadership Role
• Opportunity within a company with a solid track record of performance